Customer Service Advisor - Hybrid

Do you have at least 1 year of experience in Customer Service within a office environment and are looking for your next exciting opportunity?

Our fantastic client in Windsor are a leading Digital Healthcare firm that are continuing to grow and are looking for a great new Customer Service Advisor to join the team!

They are paying a salary of £23,810. The working hours are Monday – Friday 9:00-5:30pm and (37.5 hours a week) and they offer hybrid working after you complete your training! This will be 3 days in the office and 2 days working from home.

Responsibilities for Customer Service Advisor role:

• Corresponding with solicitors, claimants and medical experts via letter and email
  
  
• General administration such as issuing appointments
  
  
• Data-entry
  
  
• Diary work
  
  
• Answering incoming calls
  
  
• Making outgoing calls
  
  
• Instructing doctors to produce independent medical reports
  
  
• Ordering and processing medical records
  
  
• Arranging medical tests/investigations as required
  
  Skills required for the Customer Service Advisor role:
  
  
• Hard worker
  
  
• Organised and able to work on own initiatives
  
  
• Problem Solver
  
  
• Friendly and able to work well within a team
  
  
• 1 year of transferable experience
  
  
• Good Communication skills, both written and verbal (English Language – Grade C or above)
  
  Behaviours Required for the role:
  
  
• Positive, ‘Can do’ attitude at all times
  
  
• Attention to Detail
  
  
• Commitment to the highest standard of customer service
  
  
• Flexible approach to work and workload
  
  
• Open and honest approach at all times
  
  
• Willing to learn
  
  Does this sound like the perfect role for you? If so, then please press apply now