Clinical Training Specialist

Field Clinical Training Specialist - Point of Care/Blood Glucose and Blood Gas devices

£36.5k + £1.6k bonus + company car + laptop + phone + 10% contrib. pension + PHI

Territory: North of England/North Wales with support across UK

Reports directly to: Implementation Manager or Technical Support Manager

Job Summary and/or Key Objectives:

• Performs and delivers on-site customer training programs for all StatStrip, StatSensor, Allegro and Blood Gas product implementations under the direction of the Pre & Post Implementation Manager.
  
  
• Responsible for maintaining & documenting customer training records at each customer site including the names of personnel trained, date training was performed & training agenda.
  
  
• Responsible for ensuring that all documentation is revision controlled & adheres to the Quality Management System.
  
  
• Producing reports both to Customers & Management as required.
  
  
• Responsible for assisting customers with ongoing Training, Audits & onsite after sales support when the customer goes “Live” with StatStrip, StatSensor & Blood Gas products.
  
  
• Works closely with local Area Sales Managers, IT Specialists & Product Manager adding value throughout the sales process on all business opportunities in the form of conducting pre-sales onsite customer training and evaluation assistance.
  
  Essential Responsibilities and Accountabilities:
  
  
• Document user training for implementation projects
  
  
• Ensure all documentation is revision controlled & adheres to the Quality Management System
  
  
• Producing reports both to Customers and Nova Management as required
  
  
• Works closely with local Technical and IT Support staff on assigned customer support projects
  
  
• Supports customer & management in customer site audits
  
  
• Works closely with local Area Sales Managers, IT Specialists & Product Manager adding value throughout the sales process on all business opportunities in the form of conducting on site surveys, pre-sales onsite customer training & evaluation assistance
  
  Qualifications/Experience:
  
  
• Formal training in Point-of-Care/ Biomedical Science Field
  
  
• 2-4 years of diagnostics industry or hospital related experience
  
  
• Demonstrable Microsoft Office/IT skills necessary
  
  
• Training experience is beneficial
  
  
• Requires excellent communication & interpersonal skills with the ability to adapt to working with different customer personalities
  
  
• Emotional resilience, a calm temperament & the ability to work well under pressure
  
  
• Efficient time & resource management
  
  
• Problem solving & diagnostic skills
  
  
• Requires ability to travel UK-wide for extended periods of time based on project requirements
  
  
• Hold full & valid UK Driving License
  
  Territory:
  
  
• Flexibility to travel is vital. There will be extensive travel in this role and nights away from home will be frequent.
  
  Package:
  
  
• £36.5k + £1.6k bonus + company car + laptop + phone + 10% pension + PHI
  
  
• 25 days holiday + stats
  
  Company Overview:
  
  
• A fabulous field-based opportunity to join one of the fastest growing in vitro diagnostic companies in the world, whose biosensor technology is incorporated in products ranging from handheld meters for glucose point-of-care testing to critical care whole blood analysers designed for rapid measurement of over 20 analytes. With ongoing pioneering technological innovation and continuous new Product Development, this business is at the forefront of their industry