Solutions Manager

The Francis Crick have an exciting opportunity available for a Solutions Manager - Laboratory Operations ?????to join one of the world’s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £53,685 per annum plus benefits, subject to skills and experience.

Working pattern: Monday – Friday. This is a full-time, permanent position on Crick terms and conditions of employment

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose, and treat illnesses such as cancer, heart disease, infectious diseases, and neurodegenerative conditions.

The Solutions Manager role:

The Service Delivery team covers a number of critical operational areas of the Crick, including management of shared equipment, delivery and stocking consumables logistics, management of lab space, and comprehensive administrative support for travel, expenses, scientific seminars, and on/off boarding of scientific visitors and collaborators.

You will work in a matrix management structure to investigate strategic and operational challenges, analyse issues and dependencies, and propose and execute plans for solutions that result in improved ways of working across the Institute.

In this role, you'll take a central position in solving operational challenges, with a strong emphasis on project management and business analysis. A key aspect of your responsibilities will be building networks across the organization while leading the development and implementation of new processes and you'll play a vital role in guiding the team to adopt and adhere to these processes. Collaboration is therefore essential, as you'll work closely with various teams at the Crick including IT and HR.

We're looking for someone with experience in business process notation, process mapping, and developing standard operating procedures. Strong problem-solving skills are critical you should be someone who can identify issues, implement effective solutions, and move forward with confidence.

If you have previous experience as a business analyst or project manager working in a similar field and are eager to learn and take on new challenges, this may be a great role for you to make an impact at The Crick.

As a Solutions Manager at the Crick, you will:

With the Service Delivery management team, assist with the scoping and prioritisation of projects that address key challenges across the team’s remit, in line with strategic operational objectives.

Provide thoughtful and detailed analysis of these cross-cutting challenges, working with colleagues at all levels in the institute to understand issues and opportunities for improvement.

Organise, chair, and document meetings and workshops between stakeholders at all levels of the organisation to collaboratively discuss, explore and understand these issues.

Working closely in a matrix management environment with leaders across Research Infrastructure and the wider Crick, synthesise convincing and effective long-term solutions to these challenges.

Manage stakeholder expectations through effective communication, influence, negotiation, and conflict resolution.

As our Solutions Manager, you will bring:

Bachelor’s or Master’s degree in a relevant scientific discipline (e.g., cell biology, stem cell biology, developmental biology, molecular biology) or commensurate experience.

A proven track record in business analysis and project management roles, ideally in a scientific, clinical, or healthcare research setting

Ability to build own network internally and externally and skilled in flexing communication style to build rapport and enhance relationships.

Demonstrate critical analysis of business systems and processes, and experience of capturing user requirements and mapping business processes

Experience in conducting feasibility studies, cost-benefit analyses.

Ability to articulate and visualise complex problems and technical concepts to non-technical stakeholders

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

Candidates for this role will require the right to work in the UK as, unfortunately, the Crick cannot sponsor a visa for this role.

Generous Leave:

28 days of annual leave, plus three additional days over Christmas and bank holidays.

Pension Scheme:

Defined contribution pension with employer contributions of up to 16%.

Health & Well-being:

24/7 GP consultation services.

Occupational health services and mental health support programs.

Eye care vouchers and discounted healthcare plans.

Work-Life Balance:

Back-up care for dependents.

Childcare support allowance.

Annual leave purchase options.

Perks:

Discounted gym memberships, bike-to-work scheme, and shopping discounts.

Subsidised on-site restaurant and social spaces for team interaction.

Development & Recognition:

Comprehensive training, mentoring, and a pay structure with performance-linked progression.

Closing date: 6th July 2025

If you feel you have the skills and experience to become our Solutions Manager, please click ‘apply’ today, we’d love to hear from you!

Please note, this role may be taken down before the closing date if a suitable candidate is found, therefore we advise that you apply for the role as soon as you can

All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom