Service Manager

Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We are looking for a Service Manager, to join us at our service Rowland House based in Thames Ditton.

Although a candidate with a clinical qualification is preferred, candidates without clinical qualifications are encouraged to apply for this position, provided they meet the experience requirements outlined in the job description.

Rowland House is a supported living care service providing intensive person-centred care and support to all our tenants. Situated in Thames Ditton, we work closely with all of our tenants to further their independent living skills and enhance their quality of life through a holistic approach to care.

As the Service Manager, you display compassionate leadership and astute operational management. You are the driving force behind the provision of exemplary care services, offering both oversight and a personal touch to ensure the well-being and satisfaction of our residents and staff. Your role is pivotal in fostering an environment of excellence, innovation, and continuous improvement.

You will oversee the complete management and evolution of the site, ensuring adherence to the highest standards of healthcare compliance. With a meticulous eye for detail, you will ensure the most appropriate use of resources, maintaining a balance between quality care and operational efficiency.

What you'll be working:

We're flexible, so you'll work a total 40 hours per week;

• Working 5 days a week
  
  
• 40 Hrs per week
  
  
• Monday to Friday
  
  What you'll be doing:
  
  Your responsibilities include maintaining compliance with all regulatory bodies, including a crucial partnership with the Care Quality Commission (CQC), upholding our commitment to excellence as the face and voice of our establishment. As the Service Manager, your leadership will inspire a culture of respect, dignity, and integrity, positioning our care home as a beacon of trust and exceptional care in the community.
  
  Provide visionary leadership and effective supervision to the Team Leaders, and care staff, ensuring the establishment of competent management structures that offer reliable support both during operational hours and via an out-of-hours on-call system.
  
  Implement and maintain robust Local Integrated Governance protocols to ensure the care service operates within a framework of excellence, demonstrating your awareness in care management.
  
  Direct the recruitment, daily supervision, and overall management of staff, ensuring an informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of our residents.
  
  Drive full bed occupancy with strategic marketing and effective processing of referrals, utilising insights to match the services offered with the needs of potential residents.
  
  Oversee the protection and safeguarding of all residents, ensuring adherence to policies and procedures with a lens for risk assessment and intervention strategies.
  
  Lead the professional development of staff by identifying training needs through Supervision, Development Review, and Appraisal systems, and actively participate in the delivery of this training.
  
  Ensure the production and submission of clinical and managerial reports are of high quality and delivered within established deadlines.
  
  Respond to regulatory body enquiries and reports with detailed clinical knowledge and appropriateness, reflecting the high standards of the service.
  
  Maintain a culture of confidentiality and privacy in accordance with company policies, especially with respect to the sensitive clinical information of residents.
  
  ACGRES
  
  What you'll have:
  
  A legal right to work in the UK
  
  In-depth knowledge of governance, safeguarding principles, and the regulatory landscape, with a strong grasp of the legislation framework impacting healthcare and residential care settings.
  
  Proven leadership skills with experience in guiding a multidisciplinary team, including clinical staff, fostering an environment of professional growth and excellence.
  
  Autonomous in decision-making with a strong initiative, capable of navigating complex scenarios and operational ambiguities with a solution-focused mindset.
  
  A patient-centred approach to care with robust negotiation skills, capable of engaging with clinical professionals, residents' families, and key stakeholders effectively.
  
  Exceptional analytical abilities with experience data interpretation, coupled with proficient budgetary and financial management skills to maintain fiscal health and resource allocation.
  
  Agile and proactive in updating care practices, open to innovation and evidence-based practices to enhance service delivery and patient outcomes.
  
  Superior organisational and time management skills, with the ability to prioritise critical and managerial tasks to ensure efficient operation of the care home.
  
  Influential communication skills, adept at advocating for residents' needs and the care home's interests at all organisational levels and with external clinical networks.
  
  Strong commercial awareness, with an understanding of how service delivery impacts business performance and sustainability.
  
  A versatile and adaptive demeanour, ready to take on new challenges and lead by example, managerial capacities, inspiring change and continuous improvement.
  
  We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
  
  Experience of the health and care sector
  
  Experience of working in a matrix organisation
  
  Previous experience leading a team and management
  
  Demonstrable experience of coaching and developing colleagues
  
  Experience of working in a fast-paced environment
  
  What to look forward to:
  
  25 days plus bank holidays
  
  Birthday off
  
  Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  
  Active Reward App giving discounts and savings on your weekly shop
  
  Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  
  A Nest Personal Pension account
  
  Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  
  We recognise outstanding Active Behaviours via the Active Awards programme
  
  Enhanced Sick & Maternity Pay benefits
  
  Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know
  
  ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group