Health Informatics Support Worker

• Based at Paddock Wood Make Ready, with an opportunity for some home working and some travel across SECAmb sites
• Band 3 under NHS Agenda for Change

An exciting opportunity to join a SECAmb's busy Health Informatics Team.

The Trust has made a commitment to improving outcomes from clinical audit. This post holder will be required to accurately source patient records and collate the associated clinical data to support Clinical Audit and Quality Improvement. The data will be analysed within the team and reported to internally clinicians, the Trust leadership teams and Trust Board, and externally as appropriate.

The postholder will be committed to creating a culture of continuous improvement and will work to improve the effectiveness of processes within the team as well as supporting improvement across the Trust.

The Health Informatics Team is responsible for the management and audit of paper and electronic clinical records.

This includes scanning, indexing and secure storage of all paper clinical records created within the Trust whilst managing the internal data flow and data validation processes for electronic and paper records.

The department is also responsible for the collection of data from clinical records; the use of this data to produce reports that drive improvements in the quality of care provided by the Trust; and for sharing learning alongside the knowledge and skills required for clinical audit and improvement with colleagues across the Trust.

• Opportunity to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

In this role you will:

• Receive, sort and store complete Patient Clinical Records (and associated forms) in date/station order.
• Take responsibility for, and accurately record receipt of Patient Clinical Records from Logistics drivers.
• To deputise for the Health Informatics Manager (non-clinical) in their absence undertaking clearly defined tasks to ensure business continuity.
• To undertake scheduled scanning and data validation processes. You will also undertake secondary validation of records for the Trusts reporting of Clinical Outcome Indicators and other measures as required.
• To run the alpha-numeric processing of data for paper clinical records using the Trusts software and undertake Quality Assurance processes to ensure all scanned records are imported correctly for data validation.
• Investigating mis-matched data and user errors within the Trusts electronic record system. Retrospectively auditing records to ensure accuracy and quality of data within multiple databases.
• Collection and input of accurate data relating to all aspects of Health Records for reporting to internal and external key stakeholders.

• Good general standard of education at NVQ level 3 (or above) or equivalent experience.
• Clinical audit qualification other similar experience.

• Working knowledge of records systems and databases
• Working knowledge of Data Protection and confidentiality principles and legislation.
• Knowledge of records retention schedules and guidelines
• Knowledge of data analysis and associated software/computer systems acquired through formal education or experience.
• Knowledge of clinical terminologies.

• Experience in a role involving data collection, analysis, and reporting.
• Experience of scanning and data validation to a very high level of accuracy.
• Experience of working in a healthcare environment

• Proficient in the use of IT systems including Microsoft Office suite, Outlook email, Internet, Intranet and Share Point as examples.
• Car driver and able to travel across the Trust, including at short notice.
• Ability to understand and present information logically and concisely both verbally and in writing, including the ability to present information with clarity.
• Competence in the use of design software.

• Ability to prioritise workload and work on own initiative with limited supervision.
• Well-developed interpersonal skills - able to converse clearly and concisely, in a positive manner at all levels
• Ability to work under pressure and meet deadlines.
• Organised and pays attention to both the big picture and detail.

• Excellent punctuality
• Able to undertake further training/development as necessary.
• Patient experience and clinical care quality focused.
• Evidence of ongoing personal and professional development.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.