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Product Support Specialist

Chester
4 days ago
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Product Support Specialist Opportunity, Chester based office!

We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.

About the Role

  • Title: Technical Support Advisor

  • Role: Permanent, full time

  • Location: Chester, Office based

  • Salary: starting from £31K per annum

  • Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities

    What you’ll be doing

  • Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.

  • Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.

  • Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.

  • Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.

  • Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.

    What we’re looking for

  • Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).

  • Strong problem-solving and “outside the box” thinking.

  • A positive attitude – open to learning and feedback.

  • Clear communication skills, confident in a professional B2B setting.

    **Roberts Webb Recruitment are acting as an agency on behalf of this company and role

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