Implementation Specialist - Medical Devices

Job Description Summary
As an Implementation Specialist, you will play a key role in delivering high-quality installation and integration of products and services. You will work closely with customers to ensure smooth implementation, training, and maintenance while applying your technical expertise to support and optimise their systems. This position offers flexibility regarding your location; you can be based anywhere in England and will be expected to travel around 80% of your time across the UK and sometimes other European countries, with occasional overnight stays. You can work remotely when you are not with the customers.

About the Role
We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our MedTech products—to turn dreams into possibilities.

• Install, configure and integrate hardware, software, and applications according to agreed project plans
• Conduct customer meetings and training sessions both on-site and remotely
• Coordinate project phases in collaboration with the Project Management Office, ensuring timely and accurate execution
• Provide technical support, troubleshooting, and preventive maintenance to customers in the assigned region
• Perform hardware and software repairs on customer sites when required
• Document and report technical activities and outcomes with precision and attention to detail
• Maintain awareness of change processes and adapt effectively to evolving customer and business needs
• Communicate technical information clearly, ensuring understanding among customers and colleagues

• Background in IT or technical disciplines, with hands-on experience in virtual platforms and networking systems
• Proven experience in project delivery using the System Development Life Cycle (SDLC)
• Skilled in creating and maintaining accurate technical project documentation
• Strong problem-solving ability with experience supporting proprietary and standard applications
• Capable of managing multiple priorities while maintaining a high standard of customer service
• Fluent in English; additional Scandinavian language skills are advantageous
• Holds a valid driving license

Salary range: £40,000-£45,000 + bonus + benefits

At BD, on-site collaboration is prioritized to foster creativity, innovation, and effective problem-solving in the fast-paced healthcare industry. For most roles, a minimum of 4 days in-office per week is required to maintain our culture of excellence, while also recognizing flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Location and Additional Details
Primary Work Location: GBR Winnersh - Eskdale Road

Salary Range Information
£32,400.00 - £49,425.00 GBP Annual

To learn more about BD, visit: https://bd.com/careers