European Technical Services Manager

An exciting new vacancy within our technical services function here at Altro. The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe.

This role combines strategic leadership with hands on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.

Acting as Altro’s senior technical authority, you’ll shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you’re passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.

This permanent, full time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our Altro offices based in Dessau, Germany.

About the RoleThe European Technical Services Manager provides strategic and operational leadership for Altro’s Technical Services function across the UK and Europe.

Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as Altro’s senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle. Key responsibilities include driving customer excellence through robust technical validation, documentation, training, and field support; overseeing complex installation investigations; and building strong relationships with installers, distributors, contractors, and major customers.

The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards.

Leading teams in the UK and Dessau, the role fosters a high performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement. Additionally, the manager owns the strategic direction and delivery of Altro’s Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards. With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools, using data and field feedback to enhance service delivery. This position requires regular travel between UK and Dessau, as well as customer and site visits across Europe

BenefitsEnhanced family friendly benefits

Including Maternity, Paternity and Shared Parental Leave.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don’t worry if you need a little extra... you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in-house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided

Life Assurance

Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary

Occupational Health

We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24-hour helpline to support you through any of life’s issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.

Volunteering

In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference!

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

Don’t worry about getting parked...we have free car parking at all our sites.

Additional benefits (depending on your role)

Hybrid Working

Providing flexibility around both home and office working.

Car Allowance

Certain positions with us entitle you to car allowance.

Private Medical Scheme

The type of cover available to you will be dependent on your job.

Requirements

We’re seeking an experienced technical leader with a proven track record of managing field-based or installation-focused teams within manufacturing, construction, or building products environments.

You’ll bring expertise in shaping functional strategy or leading significant transformation, combined with strong commercial awareness and the ability to balance technical judgment with customer and business needs.

A history of resolving complex technical issues through root-cause analysis and systemic improvements is essential. Ideally, you’ll also have knowledge of flooring, walling, or interior construction systems, experience working across multiple European regions or multi-site teams, and German language skills.

To succeed, you’ll demonstrate inclusive leadership, excellent communication and influencing skills, and the ability to articulate a clear vision for the function. Resilience, sound judgment, and strong analytical problem-solving capabilities are key, along with a collaborative mindset and commitment to safety, quality, and continuous improvement