Customer Service Executive

About Us
Visa sponsorship not available
Blueco Healthcare is a young and rapidly-growing CQC-registered digital healthcare provider, offering online clinic & pharmacy services.
In just the 2 years we’ve been around, we’ve grown to become one of the UK’s leading and largest providers of online healthcare services– working with the likes of Vitality Health insurance, Eli Lilly (manufacturers of Mounjaro, the drug everyone’s talking about!), and Daye Health. We’re also proud to be one of the first NHS providers of weight loss services. Across all our services, we support close to 100,000 clients.
By partnering with some of today's most transformative organisations, we are designing a healthier future for Britain.
What it’s like working with us
We are a small, ambitious team of just under 30 people, working in a collaborative and supportive environment. You’ll be joining us at an exciting stage of growth, where you’ll have the chance to make a meaningful contribution and develop your skills quickly.
We value our team members and actively invest in their development. From your first day, you’ll receive the training you need to succeed, and you’ll have the chance to learn alongside experienced colleagues and team leaders. Many people in our company have quickly grown into lead and manager roles because we promote individuals who are ambitious and perform well. As our Customer Service team continues to grow, there will be opportunities to progress into more senior positions for those who demonstrate success and commitment.
We also believe in the importance of building a positive culture beyond work — with regular company events, opportunities to connect with colleagues, and a genuine focus on growth and balance.
If you are ambitious, proactive, and eager to learn, you will find real opportunities to progress with us and be part of an innovative healthcare journey.
The role
We’re looking for a dynamic team member who is empathetic, detail-oriented, and passionate about delivering exceptional customer service to join our team, which works closely with our clinicians, dispensers, and healthcare assistants.
This is an incredible opportunity to be one of the early hires in our Customer Service team, working directly with our Founders & leadership to manage client communications and queries, both over the phone and via email. And in doing so, improving our processes and systems along the way.
The Person
You are:

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  An excellent communicator – both written and verbally, you will need to be happy to pick up the phone, and also send multiple written communications either via email or using our ticketing system (Zendesk).
  
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  Super organised – you need to be able to manage multiple tasks at the same time.
  
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  A problem solver – you will face new and complex scenarios that require creativity and common sense in solving quickly in a fast-paced environment.
  
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  Competent with IT systems (or a quick learner) – we use a number of systems, however, predominantly you will be using Zendesk and our internal order processing system.
  
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  Understanding of risk and the healthcare environment – you’ll be part of a larger team of clinicians, dispensers, and healthcare assistants and tasks will often involve sensitive client data.
  
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  Unphased by growth and hungry for personal development – in just under 2 years, Blueco Healthcare has become a leading digital provider of clinic & pharmacy services and trusted partner to some of healthcare’s biggest names. You’ll be provided with the opportunity to develop and grow with the company