Customer Care Representative

Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for an experienced call centre professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC).

Based at our Camberley Office. This is a 7-day contract working shifts between the hours of 8am-8pm. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirement. Any requirement to work extended hours would be eligible for overtime/enhanced pay.

As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

• Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
  
  
• Forward all logged Service/Application calls to the respective Technical/Applications support teams
  
  
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
  
  
• Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
  
  Applicants will need prior experience of working in a call centre environment. You will also need the following:
  
  
• Experience dealing with customers over the phone and face to face
  
  
• Skills in handling several tasks at the same time against tight deadlines
  
  
• Experience working to deadlines in a pressurised environment and working in a team
  
  
• SAP and Siebel experience (advantageous).
  
  In return for your dedication, collaboration and commitment, you'll receive a generous salary and benefits package and join a welcoming and inclusive culture. We have great benefits including:
  
  
• 26 days' holiday with the option to buy or sell an additional 5
  
  
• Up to 10% employer pension contribution
  
  
• Share and bonus scheme
  
  
• Access to our flexible benefits from private medical insurance to dental cover
  
  
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.
  
  Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We’re proud to have been recognised as a Top 100 UK Apprenticeship employer in the 2023 Rate My Apprenticeship awards - join us to discover what you’re capable of and earn while you learn with us. An estimated 5 million patients across the globe benefit daily from our innovative technologies and services in diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us