Clinical Specialist - Key Account Manager - Spine - Johnson & J&N MedTech | Orthopaedics
At Johnson & J&N, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Johnson & J&N announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, DePuy Synthes. The separation is expected to be completed within 18‑24 months subject to legal and regulatory approvals. Should you accept this position, you would become an employee of DePuy Synthes, and your employment would be governed by its processes, policies, and benefit plans.
Location: Nottingham, Derby & Leicester. Job Function: MedTech Sales. Job Sub Function: Clinical Sales – Surgeons (Commission). Job Category: Professional. All Job Posting Locations: Leicestershire, England, United Kingdom; Nottingham, England, United Kingdom.
Reports to: Regional Sales Manager.
Role Purpose
The Clinical Key Account Manager (CKAM) is a strategic partner to orthopaedic and neurosurgical teams, driving adoption of DePuy Synthes Spine solutions through expert in‑theatre support and consultative selling. This role combines deep clinical knowledge with strong commercial acumen to deliver exceptional customer experiences, build influential relationships, and convert opportunities into sustainable growth. By aligning with key decision‑makers and leveraging education, service excellence, and portfolio optimisation, the CKAM ensures business objectives are achieved and market share is maximised in priority accounts.
What You Will Be Doing
- Sales Execution: Achieve defined sales targets in Key Accounts. Collaborate with Sales Specialists/Development managers to convert opportunities and grow the portfolio.
- In‑Theatre Support: Provide real‑time assistance to consultants and nursing staff during surgical procedures, ensuring correct product usage and surgical techniques.
- Product Knowledge & Education: Deliver accurate information on product indications and usage. Organise and lead customer education meetings and training sessions to promote best practices.
- Relationship Management: Build and maintain strong relationships with clinical stakeholders. Develop a network of Key Opinion Leaders (KOLs) across the product portfolio.
- Customer Service & Logistics: Ensure seamless supply of products through effective inventory management, timely deliveries, and operational support to theatre teams.
- Asset Management: Manage consignment stock and perform audit reconciliations in line with business strategy.
- Event Support: Assist in the delivery of DePuy Synthes Medical Education events and other promotional activities.
What You Will Bring
- Clinical or technical background in orthopaedics/neurosurgery preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in high‑pressure theatre environments.
- Organisational skills for stock and asset management.
- Sales experience highly beneficial.
Core J&J Values
- Drive Results with Integrity: Deliver first‑class service while upholding CREDO Values, ensuring every interaction builds trust and long‑term partnerships.
- Proactive Growth Mindset: Actively cultivate relationships and champion portfolio adoption to maximise market share and deliver business objectives.
- Customer‑Centric Excellence: Put the customer at the heart of every decision, ensuring seamless support and superior outcomes in the operating theatre.
Required Skills
Preferred Skills
- Account Management, Analytical Reasoning, Business Behaviour, Collaborating, Cultural Competence, Customer Analytics, Customer Centricity, Healthcare Trends, Learning Agility, Market Knowledge, Market Research, Oracle Customer Data Management (CDM), Problem Solving, Solutions Selling, Sustainable Procurement, Vendor Selection
