Application Specialist( End-user support for Endoscopy Medical Devices)

Duration: 6 months

Location: North London (Manchester, Liverpool, Leeds), South London (Cambridge), Hybrid (50% onsite)

A Qualified Clinical Application Specialist Consultant (NHD- Non-Health Degree Professional) will provide technical and end‑user support for an Endoscopy medical device system, including operator training, instrument implementation, technical liaison, and sales support.

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• Organize, test, and update medical devices; install and configure hardware, software, and network products.
  
• Set up and organize equipment and workstations.
  
• Facilitate onsite customer training of new equipment.
  
• Effectively manage instrument implementation projects; assist customers with verification studies, analyze data, prepare statistical reports, and present results.
  
• Complete required documentation according to policies and procedures.
  
• Collaborate with internal and customer resources to resolve technical issues, escalating complaints to Technical Support as needed.
  
• Ensure instrument implementations meet timeline, budget, and customer satisfaction goals.
  
• Maintain customer satisfaction and demonstrate effective working relationships with external and internal customers.
  

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• Minimum 2–3 years experience with IT systems and processes; understanding of hospital IT practices strongly preferred.
  
• Knowledge of software & cloud infrastructure; ability to work independently or in groups, in person or remote.
  
• Ability to travel regionally or nationally approximately 50% of the time.
  
• Self‑starter capable of working independently in an unstructured environment.
  
• Effective communication skills, both written and verbal.
  
• Strong computer skills and knowledge of MS Office Suite, Service‑Based Software, CRM, and EP Evaluator.
  
• Active driver’s license and personal vehicle for commuting within three hours of home.
  

Seniority level: Associate

Employment type: Contract

Job function: Information Technology; Industries: IT Services and IT Consulting

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