Medtronic · 10000+ people · Public
Principal Customer Experience Specialist - Service & Repair EMEA
- Milan, Italy
- Lead
Leads customer experience improvement across EMEA for an in-house Service & Repair customer care organisation, using NPS, Voice of the Customer and journey data to identify root causes and drive measurable change. Coordinates cross-functional initiatives, executive reporting and digital self-service adoption, influencing stakeholders without direct authority.
CRM · AI