Senior Support Engineer
About Carebit
Carebit is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with our web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and we are changing that. Several customers have independently described us as ‘the Apple of practice management software’.
We are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company’s founder, Dominic. Having been remote from day one, we fully believe in its benefits. We do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote.
About You
We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data migration teams – a true technical generalist who enjoys variety.
This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients.
You’ll work on:
Investigating and resolving bugs or issues raised by our team of Customer Support Specialists.
Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic).
Writing Ruby scripts and jobs for post-migration data cleanup or updates.
Collaborating with Developers and support staff to triage, prioritise, and resolve issues.
Delivering small fixes to production regularly and reliably.
What we are looking for:
Strong experience with Ruby on Rails (Rails 7, Ruby 3.4).
Proficiency with React, TypeScript / JavaScript, and PostgreSQL.
Comfort working in a Linux-based environment (AWS ECS, command line).
Great debugging and troubleshooting skills – you enjoy getting to the root of problems.
Fluent, friendly communication – especially with non-technical users.
A proactive, independent mindset – you get things done without handholding.
You must be located within GMT / BST ±3 time zones and available during UK working hours (typically 9am – 5:30pm).
Nice to have:
Sysadmin experience.
Experience supporting SaaS products or working closely with support teams.
Why join Carebit
Fully remote with flexible working, based around UK hours.
Meaningful product used by thousands of doctors and patients every day.
Calm, supportive, and highly autonomous culture.
Direct involvement in product decisions and fixes that impact real people.
Competitive salary
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