Senior Hard FM Manager

The Role

We are seeking an experienced Senior Hard Services Manager to lead the delivery of Hard Facilities Management services across a complex, critical Healthcare contract. Working for a leading global FM provider, you will be responsible for ensuring safe, compliant, and high-performing engineering services in a 24/7 clinical environment.

This is a senior leadership role with full accountability for operational performance, statutory compliance, lifecycle planning, and stakeholder engagement across multiple healthcare sites.

Key Responsibilities

Provide strategic and operational leadership for all Hard FM services, including electrical, mechanical, HVAC, medical gases, BMS, and building fabric

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Ensure full compliance with healthcare regulations and statutory requirements (HTMs, HBNs, SFG20, H&S legislation)

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Lead, develop, and motivate a multi-disciplinary engineering and management team

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Own operational performance against KPIs, SLAs, and budgetary targets

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Act as the senior operational interface with the client, maintaining strong, trusted relationships with clinical and non-clinical stakeholders

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Drive continuous improvement, innovation, and best practice across the contract

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Oversee lifecycle, asset management, and capital works planning

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Manage subcontractors and supply chain partners to ensure quality and value

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Ensure robust incident management, risk mitigation, and business continuity planning

About You

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Proven experience in a senior Hard FM leadership role, ideally within Healthcare or other critical environments

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Strong technical background in building services engineering (electrical or mechanical bias preferred)

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In-depth knowledge of HTMs, healthcare compliance, and statutory maintenance

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Demonstrable experience managing large teams and complex FM contracts

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Commercially astute with experience managing budgets and financial performance

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Excellent client-facing and stakeholder management skills

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Strong leadership style with the ability to influence at senior level

Qualifications (Desirable)

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Degree or HNC/HND in Engineering or Building Services

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IOSH Managing Safely / NEBOSH General Certificate

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Professional membership (IWFM, CIBSE, IET, or equivalent)

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Authorised Person (AP) experience advantageous