Digital Health Solutions Consultant

About AbbottAbbott is a global healthcare leader dedicated to creating breakthrough science that improves people’s health. We constantly look ahead—anticipating advancements in medical science and technology—and bringing innovative solutions to life.The OpportunityEvery day, more than 10 million tests are performed on Abbott diagnostic instruments, delivering trusted lab results to millions worldwide. Our mission is to enable smarter medical and economic decision-making and transform how people manage their health across every stage of life.What You’ll Do* Deliver advanced presentations of AlinIQ Solutions to customers, supporting the Core Sales Team and/or DHSE to understand client medical and technical needs and propose the best-fit solution.* Ensure customers fully understand and utilize all AlinIQ functionalities—turning satisfied clients into enthusiastic promoters.* Build and maintain strong ongoing relationships with existing clients, helping them optimize daily workflows and identifying new opportunities aligned with AlinIQ capabilities to drive value expansion.* Support the creation of Statements of Work (SOW) during the pre‑sales phase in partnership with customers and Core Sales roles.* Provide advanced, hands-on functional training to customers on AlinIQ enablers within real-world laboratory operations.* Increase customer satisfaction and Net Promoter Score (NPS) while identifying and communicating value expansion opportunities to the Core Sales team.* Deep dive into customer needs and position AlinIQ enablers to transform sites into reference customers; act as a bridge between the customer and internal marketing teams.* Reduce training-related errors and minimize avoidable support workload for the ITSS team through targeted hyper‑care.Education* Bachelor’s degree or equivalent experience required.* Preferred: Degree in medical, life sciences, IT, or medical technology.Background & Skills* Strong understanding of IT technologies within hospital and laboratory environments.* Expertise in clinical laboratory workflows (sample handling, order/results, inventory, quality, etc.).* Deep understanding of key clinical laboratory KPIs, with the ability to design, monitor, manage, and enhance them.* Clear understanding of how technology creates value across healthcare and laboratory settings.* Preferred: Experience with IT products in Healthcare and/or Laboratory Medicine.* Demonstrated ability to challenge and improve the status quo; strong analytical, problem‑solving, and consulting skills.* Excellent communication, interpersonal, and influencing abilities; comfortable in customer-facing roles.* Ability to work effectively in cross-functional teams.What We OfferAs a global healthcare leader, Abbott offers an exceptional benefits package, including:* Competitive salary* Defined contribution pension scheme* Private healthcare* Life assurance* A flexible benefits programFollow your career goals at Abbott, where diverse opportunities help you build your future and live your best life.Abbott is an Equal Opportunity Employer committed to workplace diversity.Learn more at www.abbott.com, on Facebook at facebook.com/Abbott, and on Twitter @AbbottNews.We are seeking a Digital Health Solutions Consultant to support AlinIQ customer loyalty and sales initiatives, with a strong focus on value realization. In this role, you will work closely with the Core Lab Sales team to deliver intelligent insights and collaborate with clients to develop tailored digital health solutions using the AlinIQ portfolio.
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