Customer Service Advisor - Hybrid

Windsor
10 months ago
Applications closed

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Do you have at least 1 year of experience in Customer Service within a office environment and are looking for your next exciting opportunity?

Our fantastic client in Windsor are a leading Digital Healthcare firm that are continuing to grow and are looking for a great new Customer Service Advisor to join the team!

They are paying a salary of £23,810. The working hours are Monday – Friday 9:00-5:30pm and (37.5 hours a week) and they offer hybrid working after you complete your training! This will be 3 days in the office and 2 days working from home.

Responsibilities for Customer Service Advisor role:

  • Corresponding with solicitors, claimants and medical experts via letter and email

  • General administration such as issuing appointments

  • Data-entry

  • Diary work

  • Answering incoming calls

  • Making outgoing calls

  • Instructing doctors to produce independent medical reports

  • Ordering and processing medical records

  • Arranging medical tests/investigations as required

    Skills required for the Customer Service Advisor role:

  • Hard worker

  • Organised and able to work on own initiatives

  • Problem Solver

  • Friendly and able to work well within a team

  • 1 year of transferable experience

  • Good Communication skills, both written and verbal (English Language – Grade C or above)

    Behaviours Required for the role:

  • Positive, ‘Can do’ attitude at all times

  • Attention to Detail

  • Commitment to the highest standard of customer service

  • Flexible approach to work and workload

  • Open and honest approach at all times

  • Willing to learn

    Does this sound like the perfect role for you? If so, then please press apply now

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