Complaints Investigator - Nights

Curbridge, Oxfordshire

5 months ago

Applications closed

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Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing?
Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence.

About the Role

You'll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes.
Working on a 4 on / 4 off continental night shift (7pm - 7am), you'll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems.

Key Responsibilities

Conduct investigations on customer-returned products in accordance with site and divisional procedures

Support the development, implementation, and enhancement of Quality Systems and processes

Liaise professionally with global colleagues and Customer Service teams

Troubleshoot and analyse product complaint data using electronic equipment and software applications

Promote and adhere to Health & Safety standards, reporting improvements where identified

Uphold the company's Code of Conduct in all communications and interactions

About You

Strong attention to detail and commitment to compliance

Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous)

Excellent communication and organisational skills

Confident using electronic systems and investigation tools

Why Join?

Opportunity to work with a world-class healthcare company

Join a collaborative, professional team supported by Vibe Recruit

Competitive £16.49 per hour rate

Excellent work-life balance with 4 on / 4 off nights (7pm - 7am)

Modern, inclusive, and supportive working environment

Interested?
Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy

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