1st Line Technical Support - Wythenshawe

Wythenshawe

10 months ago

Applications closed

Technical Support Engineer – Helpdesk & 1st Line Support (Cloud & Connected Tech)
Location: Wythenshawe
Salary: £34,000 per annum
Hours: Monday to Friday, office hours

A leading global technology company is looking to recruit a Technical Support Engineer to join its growing helpdesk team, providing first-line technical support for a wide range of connected and electronic systems. This role is ideal for candidates with an electrical or electronic background who are ready to step into a fast-paced, office-based support environment.

This is a front-line position, responding to technical issues from customers, engineers, and partners primarily via phone, email, and remote access tools. If you have experience supporting or working with systems such as networked security systems, cloud-based printers, IoT-enabled devices, automated vending machines, industrial machinery, or connected medical/optical equipment, this could be a perfect fit.

About the Company: The organisation is a global leader in electronic and automated solutions, with a reputation for innovation in security, connectivity, and smart systems. With operations across the UK and internationally, they are committed to delivering reliable, customer-focused technical support that meets the demands of modern, connected technologies.

The Role: Technical Support Engineer (Helpdesk / 1st Line) - this role is centred on helpdesk-based technical support, acting as the first point of contact for diagnosing and resolving hardware and software issues across a portfolio of smart and connected products.

Key Responsibilities Include:

Providing first-line technical support via phone, email, and remote desktop platforms
Troubleshooting issues related to cloud-connected systems, IoT devices, and electronic hardware
Assisting customers and field engineers with setup, configuration, and fault resolution
Escalating complex cases to higher-level support teams when necessary
Logging, managing, and tracking support cases using internal helpdesk systems
Keeping up to date with product updates, security protocols, and best practices
Occasionally supporting system rollouts or installations, including remote configurationCandidate Profile: We are seeking technically minded professionals with the following:

A background in Electrical or Electronic Engineering (e.g. medical devices, ATMs, industrial automation, connected printers, or access control systems)
Hands-on experience in technical support, helpdesk, or service engineering
Confident working with Windows environments, basic networking, and cloud-based tools
Strong diagnostic and troubleshooting skills
Excellent verbal and written communication, with a customer-centric approach
An engineering qualification (e.g. BTEC Level 4, NVQ, HNC) or equivalent experience
Full UK driving licence (for rare on-site visits if required)What’s Offered
£34,000 salary – Reflecting your skills and technical knowledge
Office-based, Monday–Friday schedule – No shifts or weekend work
Structured training and development – Full support to transition into helpdesk/technical support
Exposure to advanced technologies – Cloud platforms, IoT, security systems
A positive, collaborative workplace – With ongoing company benefits and social engagementThis is an excellent opportunity for an engineer or technician ready to take their first step into a structured helpdesk and support environment, while staying close to the technical detail and continuing to grow professionally in connected technology.
Apply today to explore how this role can align with your skills and aspirations.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

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