National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Support Engineer NHS

Manchester
2 weeks ago
Create job alert

Do you like field-based IT delivery in the healthcare Industry ?

  • Are you an expert in Azure Cloud SaaS tech solutions?

  • You can enjoy an attractive competitive salary & home working with UK travel.

    You will report directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application, internal systems, and Azure infrastructure. You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services.

    You’ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks.

    About the company

    They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our ongoing growth, we are seeking an experienced and technically capable Support Engineer to join our team and play a vital role in supporting our internal systems, infrastructure, and healthcare customer base.

  • Key Responsibilities

    Deliver 2nd/3rd line technical support to both internal users and external healthcare clients

    Support the clinical imaging product – our cloud-based Endoscopy reporting system – and related infrastructure

    Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments

    Administer system monitoring and alerts, issuing responses and updates as required

    Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence

    Manage and execute pre-defined and custom SQL scripts for data import and diagnostics

    Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues

    Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards

    Contribute to internal knowledge bases and customer self-service tools

    Participate in on-site customer visits as needed

    Who We’re Looking For

    Essential:



10+ years’ experience in IT support or systems engineering

*

Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking and firewalls

*

Experience with SaaS application support and customer-facing technical troubleshooting

*

Understanding of REST APIs, SSL/TLS, and HTTP technologies

Excellent communication skills – written and verbal – with clinical and non-technical audiences

Methodical, analytical, and service-oriented approach to problem-solving

Comfortable working in a high-trust, quality-driven environment with SLA commitments

Home-based, but - Willingness to travel to customer sites occasionally

Desirable:

Familiarity with CRM/ticketing tools

SQL scripting and basic database design experience

Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools

Exposure to scripting languages (BASH, Python, etc.)

Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps)

Experience working in ISO9001/27001, Cyber Essentials/CE+ certified environments

*

Healthcare IT experience, particularly in clinical imaging or endoscopy systems

Understanding of GDPR compliance and best practices

Why Join them?

*

Competitive salary

*

Comprehensive company benefits package

*

Ongoing training and professional development

*

A pathway to progress within a market-leading health tech organisation

*

A collaborative and supportive technical team

*

The opportunity to directly impact the quality of healthcare delivery across the UK

Apply Now

If you’re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we’d love to hear from you.
Apply with your CV and a brief cover letter

Related Jobs

View all jobs

PACS Technical Support Engineer, IT Healthcare Systems

PACS Technical Support Engineer, IT Healthcare Systems

PACS Technical Support Engineer, IT Healthcare Systems

PACS Technical Support Engineer, IT Healthcare Systems

PACS Technical Support Engineer, IT Healthcare Systems

Field Service Engineer, Laboratory Diagnostic Systems

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Find Hidden Medical Technology Jobs in the UK Using Professional Bodies like IMechE, ABHI & More

Medical technology (medtech) is one of the UK’s most dynamic and fast-evolving sectors—combining engineering, healthcare, data science, and innovation. From diagnostic devices and surgical robotics to wearable sensors and AI-powered imaging, medtech is reshaping modern healthcare delivery. But while the demand for skilled professionals is high, many of the best medtech jobs in the UK are never publicly advertised. Instead, these roles are often filled through industry networks, professional associations, CPD events, and member-only job boards. In this article, we’ll explore how to uncover hidden medical technology jobs by strategically engaging with professional bodies like the IMechE, ABHI, TechUK, and other communities. We’ll show you how to use membership directories, special interest groups (SIGs), and innovation networks to connect with employers and discover opportunities before they’re posted online.

How to Get a Better Medical Technology Job After a Lay-Off or Redundancy

Redundancy in the medical technology sector can feel both personally and professionally challenging. Whether your role was in medical devices, diagnostics, digital health, or clinical engineering, the good news is this: demand for medtech talent in the UK remains high, particularly with the ongoing push for NHS innovation, remote monitoring, and AI-driven diagnostics. This guide is here to help you bounce back from redundancy and step into a better role—equipped with new focus, confidence, and strategy.

Medical Technology Jobs Salary Calculator 2025: Pinpoint Your True Worth in Seconds

Why yesterday’s salary guide is already obsolete for UK med‑tech professionals Ask a Biomedical Engineer debugging ECG firmware at 2 a.m., a Regulatory Affairs Specialist deciphering post‑Brexit UKCA routes, or a Field Service Engineer racing between NHS Trusts to install endoscopy towers: “Am I earning what I deserve?” The answer mutates every quarter. EU MDR compliance deadlines squeeze regulatory talent, AI‑powered diagnostics attract Silicon‑Valley cash to Cambridge, & the NHS rolls out virtual wards, spiking demand for connected‑device integration. A salary survey printed in 2024 is now a relic—unaware of the AI‑as‑a‑medical‑device (AIaMD) explosion, the North‑East orthopaedic implant boom, or the MHRA’s new Software & AI roadmap. To kill guesswork, MedicalTechnologyJobs.co.uk distilled a transparent, three‑factor formula that estimates a realistic 2025 UK salary in under a minute. Feed in your discipline, region, & seniority; out pops a defensible benchmark—no stale averages, no vague “competitive” ranges. This article explains the formula, unpacks the forces pushing med‑tech pay ever higher, & sets out five tangible actions to boost your market value in the next ninety days.