Software Implementation

Do you like variety - no 2 days being the same

• Are you customer-centric, delivering training and support to cutomers
  
• Enjoy being in a small team - wearing multiple hats
  
• And like remote working from home: offering up to £45k+
  We are seeking a Healthcare Solutions Implementation Specialist with a strong background in digital health platforms, software implementation, and customer onboarding.
  You will play a vital role in ensuring a seamless transition for our pharmacy clients, from initial setup to go-live. If you have a flair for project management and operational efficiency, that’s a significant plus.
  Key Responsibilities:
  Lead and manage the end-to-end onboarding process for new clients (primarily pharmacies).
  Configure and implement software solutions tailored to each client’s needs.
  Deliver engaging and effective training sessions (remote and in-person) to pharmacy staff on using our health tech platform.
  Act as the primary point of contact during onboarding and early-stage usage, ensuring high levels of customer satisfaction.
  Collaborate with Product and Support teams to continuously improve onboarding materials, guides, and FAQs.
  Identify areas of operational improvement in implementation workflows and suggest/drive changes.
  Monitor client performance post-implementation and provide ongoing support or escalation where needed.
  (Optional/Bonus) Assist with internal project management, operations planning, or client rollout scheduling.
  Ideal Candidate:
  3+ years experience in a healthcare technology, pharmacy tech, or digital health environment.
  Proven track record in software implementation, onboarding, or customer success.
  Strong understanding of the pharmacy sector, clinical workflows, or private healthcare services.
  Exceptional communication, training, and presentation skills.
  Comfortable working cross-functionally with tech, product, and support teams.
  Self-starter with excellent organisational skills and the ability to manage multiple client rollouts.
  Project management or operations experience is highly desirable (formal certification such as PMP or Prince2 is a plus but not required).
  Bonus Skills:
  Experience with pharmacy management systems (e.g., EMIS, PharmOutcomes, Sonar, etc.).
  Knowledge of clinical pathways or NHS/private service integration.
  Experience creating SOPs, training materials, or client-facing documentation.
  Why Join Us?
  Be part of a growing, mission-driven startup improving healthcare access.
  Work with a collaborative, high-performing team.
  Opportunity to influence how healthcare technology is adopted across pharmacies.
  Flexible work environment and real career progression.
  To Apply:
  Please send your CV and a short cover letter outlining your experience in software onboarding and healthcare technology