Service Sales Consultant & Coordinator | Johnson & Johnson MedTech | General Surgery
Location: Wokingham, Berkshire, United Kingdom (office relocating to central Maidenhead from October 2026).
Job Details
- Job Function: MedTech Sales
- Job Sub‑Function: Clinical Sales – Hospital/Hospital Systems (Commission)
- Job Category: Professional
- Job Posting Location: Wokingham, Berkshire, United Kingdom
About Surgery
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Role Purpose
- Drive the growth of service revenue by identifying and securing service contract sales opportunities.
- Coordinate service and repair logistics to support Johnson & Johnson Surgery’s operational objectives, ensuring timely and effective management of all surgery service activities.
By collaborating closely with internal and external stakeholders, you will help set the standard for innovative, sustainable, and high‑impact surgical service delivery across the Surgery business in the UK. You will also respond to customer enquiries, resolve complaints, and manage work orders for capital equipment, maintaining a high level of customer satisfaction through accurate and timely processing.
What You Will Be DoingService Coordination
- Manage and coordinate service and repair activities for Gen11, Megadyne, and Dualto platforms, ensuring timely triage, scheduling, and resolution of service requests.
- Organise logistics related to equipment movement, inventory, and capital register management (MSD&R), maintaining accurate records and optimising resource allocation.
- Lead the ongoing management of the Med Test relationship, including regular agreement reviews and alignment of partnership objectives.
Service Sales
- Deliver the service revenue targets for the J&J surgery identified platforms, leading service solution sales post‑capital sale and working with the sales team to identify opportunities and develop customer relationships.
- Leverage consultative skills, deep domain knowledge, and understanding of the role service plays to achieve service contract sales objectives.
- Develop and provide value‑based messaging and work with the marketing team to create materials that justify service contract renewals, manage the transition from Warranty to contracted support, and drive the purchase order process.
- Ensure pricing compliance for service opportunities.
- Monitor and communicate market trends to/from the field, including competitor data, and develop effective counter‑strategies.
Collaboration & Impact
- Work in partnership with cross‑functional teams—including sales, marketing, operations, engineering, and external partners—to achieve contract capture and service revenue goals.
What You Will Bring
- Proven experience in service coordination, sales, or operations within the healthcare or medical device sector or related industry.
- Strong stakeholder management and negotiation skills, with a track record of successful collaboration across functions.
- Analytical and strategic thinking, with the ability to develop and implement impactful service programmes.
- Excellent organisational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated capability in team leadership and talent development.
Required Skills
- Business Behavior
- Communication
- Consulting
- Cross‑Selling
- Customer Centricity
- Customer Effort Score
- Customer Retentions
- Execution Focus
- Goal Attainment
- Hospital Operations
- Innovation
- Market Research
- Medicines and Device Development and Regulation
- Sales
- Solutions Selling
- Sustainable Procurement
- Vendor Selection
Preferred Skills
Business Behavior, Communication, Consulting, Cross‑Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Hospitals and Health Care
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