Senior Manager of Operations - Medical Devices

Senior Manager of Operations - Medical Devices

A leading medical device innovator is seeking a dynamic Senior Manager of Operations to oversee end‑to‑end operational performance across manufacturing, customer support, supply chain project management, and regulatory & quality functions. This is a pivotal leadership role within a fast‑growing organisation committed to improving patient outcomes through cutting‑edge technology and world‑class operational excellence.

The Senior Manager of Operations will drive operational strategy, optimise cross‑functional processes, and ensure seamless delivery of high‑quality medical devices to customers worldwide. This position requires a proven leader with deep experience in regulated medical device environments and a passion for building scalable, compliant, customer‑centric operations.

Key Responsibilities Include

Lead day‑to‑day operations across manufacturing, customer support, supply chain, and quality/regulatory functions.
Develop and execute operational strategies that support growth, efficiency, and compliance.
Oversee manufacturing performance, including throughput, cost control, and continuous improvement initiatives.
Manage supply chain project activities, ensuring robust planning, supplier performance, and risk mitigation.
Champion customer support excellence, ensuring timely resolution, service quality, and customer satisfaction.
Maintain full compliance with FDA, ISO 13485, and other relevant regulatory and quality standards.
Collaborate with R&D, Quality, and Commercial teams to support new product introductions and lifecycle management.
Lead, mentor, and develop high‑performing teams across multiple operational disciplines.
Drive data‑driven decision‑making and operational reporting to senior leadership.

Required Experience & Qualifications

Significant leadership experience within the Medical Devices sector (essential).
Proven track record in manufacturing operations within a regulated environment.
Strong background in customer support and service operations.
Demonstrated expertise in supply chain project management, including supplier management and cross‑functional coordination.
Deep understanding of regulatory and quality requirements (FDA, ISO 13485, QMS).
Bachelor's degree in Engineering, Life Sciences, Operations Management, or related field; advanced degree preferred.
Exceptional communication, leadership, and stakeholder‑management skills.
Ability to thrive in a fast‑paced, high‑growth environment.

What's on Offer

Competitive compensation and benefits package.
Opportunity to shape operational strategy within a high‑impact medical device organisation.
A collaborative culture focused on innovation, quality, and continuous improvement.
Career progression within a growing and mission‑driven company.

To explore this opportunity further, contact Andrew Welsh, Director of Medical Devices, Biotech and DeepTech Recruitment at Newton Colmore, on (phone number removed). Alternatively, submit your CV and a member of our team will be in touch to discuss next steps