Quality Officer

Lockington, Leicestershire
3 days ago
Create job alert

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary: Up to £35,000.00

Location: East Midlands Gateway with Travel to Kings Norton site

Hours: 40 hours per week, Monday to Friday

You’ll assist the Quality department in supporting the Quality Management System (QMS) by providing efficiencies in administration and promoting continual compliance to regulatory and client requirements with the internal departments, and suppliers.

Your Tasks 
Provide QA support to internal departments to ensure activities are undertaken in compliance with GDP and Arvato procedures,
Provide quality assurance support/ advice to operational departments in support of compliance to process.
Initiate and maintain change control, deviation and Corrective and Preventative Action (CAPA) records ensuring effectiveness of activities proposed.  
Provide administrative support to QA scheduling of suppliers, internal audits, and annual reviews
Collate data to be used in reports, investigations, key performance indicators (KPIs), and other quality metrics.  
Participate in the self-inspection audit programme when required by supporting the QA management team.  
Support Client audits and regulatory inspections by prepping documents and ensuring audit readiness by scheduling internal team prep.
Support the Supplier Management process, including verifications, audit actions, and surveys.
Aid as necessary, the Quality Management System in line with GDP, ISO 9001, and 13485.
Liaise with internal and external stakeholders relating to QMS activities or non-compliance actions linked to co-ordinator tasks and build relationships and trust.  
Support client onboarding ensuring compliance with QMS activities including validation, SAP testing, and process walk-throughs.
Support the ongoing compliance with the Arvato Global Quality system, and report KPIs into the Global QA team.
Support product quality, process safety and complaint investigations. 
Complete QA review on inbound packs, return documentation, and temperature data management, ensuring documentation is completed to ALCOA principles and archived according to client requirements.   

Your Profile
Someone who is organised, methodical, and can prioritise a busy workload and who can liaise with stakeholders and customers of all levels.

You will have experience in: 

Quality administration; managing a busy mailbox, control of documents, scheduling, annual supplier/client audits, and information
supporting QMS activities; Investigations, complaint management, gathering change control evidence, audit readiness, compiling KPIs, track completion to SLA
and/or knowledge of Good Distribution Practice (GDP), ISO 9001, and ISO 13485  and systems such as SAP, electronic QMS, and temperature monitoring portals
and competent with Office applications (Word, Excel, Visio, Projects etc) 
Previous quality assurance experience in Healthcare, medical devices/pharmaceuticals would be an advantage, but not essential. 

What do we offer?
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
Employee Discount Scheme through Benefit Hub
Free car parking  Profile

Related Jobs

View all jobs

Quality Assurance Officer - Clinical Trials & Compliance

QARA Officer

Quality & Regulatory Lead - Medical Devices

Healthcare Compliance Officer — Training & Benefits

QA Officer – Medical Devices (Wound Care) | Onsite UK

Healthcare Compliance Officer — Training & Benefits

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How Many Medical Technology Tools Do You Need to Know to Get a Medical Technology Job?

If you’re pursuing a career in medical technology, it can feel like the toolkit is endlessly long: imaging systems, data analysis software, regulatory platforms, testing frameworks, prototyping tools, CAD, quality management systems, signal processing libraries and more. Scroll job boards or LinkedIn, and it’s easy to think you need to know every tool under the sun just to secure an interview. Here’s the honest truth most hiring managers won’t explicitly tell you: 👉 They don’t hire you because you know every tool — they hire you because you understand the underlying principles and can apply the right tool in the right context to solve real problems. Tools matter — absolutely — but they are secondary to problem-solving ability, clinical awareness, engineering rigour and the ability to deliver safe, reliable solutions. So how many medical technology tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really want, which tools are core, which are role-specific, and how to focus your learning so you look confident, competent and end-game ready.

What Hiring Managers Look for First in Medical Technology Job Applications (UK Guide)

Medical technology (MedTech) is one of the most dynamic and high-impact sectors in the UK — spanning medical devices, diagnostics, digital health, AI-assisted systems, wearables, imaging, robotics and clinical software. At the same time, hiring managers are exceptionally selective because MedTech roles demand technical excellence, regulated safety awareness, clinical context and cross-disciplinary collaboration. Whether you’re applying for roles in R&D, engineering, quality & regulatory, clinical validation, product management or software development for medical systems, hiring managers don’t read every word of your CV. They scan it quickly — often deciding within the first 10–20 seconds whether to continue reading. This guide breaks down exactly what hiring managers look for first in medical technology applications — and how you can make your CV, portfolio and cover letter stand out in the UK market.

The Skills Gap in Medical Technology Jobs: What Universities Aren’t Teaching

Medical technology — also known as medtech — is transforming healthcare. Innovations in diagnostics, imaging, wearable sensors, robotics, telehealth, digital therapeutics and advanced prosthetics are improving outcomes and saving lives. As the UK’s National Health Service (NHS) modernises and a thriving life sciences sector expands, demand for medtech professionals is growing rapidly. Yet employers across the UK consistently report a frustrating problem: many graduates are not ready for real medtech jobs. Despite strong academic credentials, candidates often lack the practical, interdisciplinary skills needed to contribute effectively from day one. This is not a question of effort or intelligence. It is a widening skills gap between university education and the applied demands of medical technology roles. This article explores that gap in depth — what universities are teaching well, where programmes fall short, why the gap persists, what employers actually want, and how jobseekers can bridge the divide to build thriving careers in medical technology.