Project Coordinator - Product Surveillance

Job Title: Project Coordinator
Location: Newmarket, Suffolk
Salary: £26,000 – £31,000 per annum (depending on experience)
Hours: 37.5 hours per week, full-time
About the Role:
This is an exciting opportunity to join a dynamic team focused on global product surveillance in the medical device industry. The Project Coordinator will support the monitoring and management of product lifecycles to ensure the performance, quality, and safety of products used worldwide.
Objective of Product Surveillance:
The objective of Product Surveillance is to monitor, manage, and maintain medical device lifecycles, ensuring performance, quality, and safety of products on a global scale.
Key Responsibilities:

• Coordinate post-market surveillance (PMS) projects in accordance with internal procedures and global regulatory requirements.
  
• Engage with distributors, importers, and end-users to gain product feedback, identify issues, and collect data.
  
• Carry out market research, including competitor analysis and research of similar technologies in the market.
  
• Identify and scope potential design improvements based on surveillance findings, proposing project briefs for internal execution.
  
• Create, maintain, and follow standard operating procedures (SOPs), work instructions (WIs), and documentation templates aligned with regulatory and ISO standards.
  
• Maintain and update product design files, risk assessments, and technical documentation within the Quality Management System (QMS).
  
• Ensure all products comply with national and international regulations, updating labelling, user guides, and packaging where required.
  
• Liaise with external suppliers and engineers to ensure accurate manufacturing and safe, high-performing installations.
  
• Manage minor product improvement projects and resolve non-conformities, including implementing corrective actions as needed.
  What We’re Looking For:
  
• Strong communication skills, with the ability to build connections at all levels and clearly convey complex information.
  
• Excellent organisational abilities, including multitasking, prioritising workloads, and maintaining detailed, accurate records.
  
• A team player with humility, empathy, and a willingness to take feedback and learn from others.
  Qualifications:
  
• Education up to A-levels or equivalent is required.
  
• No specific technical qualifications are required, although experience or interest in regulatory, quality assurance, medical devices, or product development is beneficial.
  
• A scientific degree in biochemistry or Chemistry would be an advantage
  This role would suit a detail-oriented and proactive individual looking to develop within the regulated product or medical technology sectors. You'll play a key role in enhancing product safety and ensuring ongoing compliance in a fast-paced, international environment.
  If you are interested in the role of Project Coordinator and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)
  If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.
  Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity