Mobile Install Operative

ROLE PURPOSE
The role requires to provide support to the area and regional team by delivering, collecting and providing appropriate training on medical devices as part of the service offered to a wide range of Customers including NHS, Social & Long-Term Care and Private individuals within the Essex Area
responsibility to ensure all equipment and products are serviceable, prepared and maintained to a high standard and ensure equipment/product is available as and when requested.
The role is expected to report any challenges occurring to the Depot Manager and assist with and implement resolution to ensure continuity and delivery of a high quality service to both internal and external customers and clients.
Physically able to undertake duties of the role which will include lifting mattresses, loading and fault trouble shooting which may require the postholder to work in confined and limited spaces.
KEY TASKS & ACCOUNTABILITIES

• Deliver/install and provide ‘in service instruction’ on all equipment ensuring equipment is fully functional and users are aware of operating and emergency procedures. It is the postholders responsibility to advise to cease progress/use if any fault is identified and report any such issue to line manager. Wherever possible and within knowledge and capability, the postholder should remedy and implement safe and appropriate resolution.
  
• Collect used equipment from customers premises ensuring this is processed in accordance with the company’s infection control procedures.
  
• Respond to breakdowns in the field and exchange faulty products, where required, and complete all necessary documentation.
  
• Report all service-related issues to Line Manager and complete any necessary documentation to record fault.
  
• Ensure allocated vehicle is maintained and cleaned in line with the Company’s relevant Policies; it is the postholders responsibility to ensure vehicle is safe and roadworthy and complies with required standards.
  
• adherence to required Health and Safety measures.
  
• Ensure all jobs/works are completed either via electronic device or hard copy, liaising with the Office where necessary.
  
• As and when required, assist and support laundry activities to ensure that rental products undergo full decontamination, service and maintenance procedures.
  Health, Safety and Welfare
  It is the postholders responsibility to ensure compliance with all safety procedures and safe working practices, including environmental awareness, wearing of appropriate PPE and uphold all safe working practices and required behaviours.
  Measure of Success
  an annual appraisal and on a continual basis to ensure performance is as required and supports organisational goals and objectives.
  PERSON SPECIFICATION
  
• Experience of delivery and/or installations.
  
• Ability to prioritise work and amend route plans accordingly.
  
• Experience in medical devices/healthcare environment.is desirable however not essential as full training will be given
  
• Positive and team orientated approach/able to work autonomously.
  
• Good knowledge of assigned regions geographical area.
  
• Methodical, logical and practical approach.
  
• Understanding of Health and Safety principals.
  
• Basic understanding of engineering principles.
  
• Ability to work under own initiative, multitask and achieve deadlines.
  
• Good administrative skills.
  
• Exceptional customer service skills with a focus on enhancing the customer experience.
  
• Excellent communication and interpersonal skills, capable of building strong relationships with team members and customers alike.
  
• Administrative skills; IT literate with proficiency with Microsoft Office applications.
  
• UK driving licence.
  
• Mobility knowledge: knowledge of the company’s products, systems, and services – advantageous but not essential.
  
• Energetic with a ‘can do’ attitude and flexible approach to work.
  
• Engaging and charismatic personality with the ability to develop excellent relationships with all individuals or group.
  
• DBS or other similar clearance and background check (company funded & supported)