Lead Interaction Designer

Calling All UX Trailblazers!

Are you passionate about designing intuitive, inclusive digital experiences that truly serve users? Do you thrive in collaborative environments where research, creativity, and strategy intersect? Digital Health and Care Wales (DHCW) is looking for a Lead Interaction Designer to help shape the future of digital health services across Wales.

This is a chance to work on meaningful products that improve lives—supporting Primary, Community, and Mental Health services. You’ll lead design thinking across complex service journeys, mentor other designers, and champion accessibility and user-centred design at scale.

Why This Role Stands Out

• Impact that matters: Your work will directly support patients, clinicians, and communities across Wales.
  
  
• Design at scale: Collaborate across multidisciplinary teams to shape national digital services.
  
  
• Culture of craft: Join a growing design community that values openness, iteration, and continuous learning.
  
  
• Flexibility & growth: Enjoy flexible working, generous leave, and career development opportunities.
  
  Apply If You...
  
  
• Have practical experience in interaction design across a range of products and services
  
  
• Hold a master’s degree in a relevant field (or equivalent experience)
  
  
• Are fluent in wireframing, prototyping, and evidence-based design
  
  
• Care deeply about accessibility, inclusion, and user needs
  
  
• Want to mentor others and shape design culture
  
  Closing date: 25th September
  
  Location: Cardiff, hybrid. Flexible working options available
  
  Salary: NHS band 8a, £56,514
  
  Person Specification
  
  We’re looking for someone who meets the following criteria:
  
  Qualifications and Knowledge
  
  Essential criteria
  
  
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A master’s degree in an associated professional field (or equivalent qualification / experience).

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Practical experience, working at this level in interaction design, across a range of products and services.

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Evidence of continuous professional development.

Desirable criteria

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Theoretical and specialist knowledge, gained with the following certifications (or equivalent):

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BCS Practitioner Certificate in Systems Design

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BCS Foundation Certificate in Agile

Experience

Essential criteria

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Experience in a designer role at a similar level, working collaboratively in a multi-disciplinary team to develop design concepts and accessible solution across a range of channels.

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Experience of interpreting evidence-based research and incorporating this into your work, understanding how this research impacts others.

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Proficiency in using design principles to ensure systems are usable, accessible, and effective for people with diverse abilities and contexts.

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Proficient in developing and testing wireframes and prototypes to reduce risk and ensure solutions meet user and organisational needs.

Skills and Attributes

Essential criteria

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Interpersonal skills to build respectful and trusting relationships with a wide range of people, using inclusive communication.

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Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute.

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Decision-making skills to make good choices by weighing priorities, risks, and impacts, and working with others for fair outcomes.

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Customer focus to put user needs at the heart of decisions and deliver fair, inclusive outcomes.

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Influence and impact to work positively and empathetically with others to support shared goals and actions

A Note to Potential Applicants

We know that not everyone will meet every single requirement listed—and that’s okay. If you’re excited about this role, passionate about user-centred design, and believe you can make a meaningful impact, we encourage you to apply.

We value diverse perspectives and experiences, and we’re committed to building a team where everyone feels they belong and can thrive. If you bring curiosity, empathy, and a collaborative spirit, we’d love to hear from you