Field Service Engineer Medical imaging equipment

Avance Consulting
Birmingham
1 month ago
Create job alert
Delivery lead - IT & Non-IT recruitment UK & EU region

Job Description

Position Responsibilities
  • Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
  • Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
  • Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
  • Engage the necessary resources for problem resolution in a timely fashion.
  • Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
  • Support new product introductions and first of kind installations
  • Responsible for status reporting to internal/external customer support teams
  • Participate as a technical resource and or customer advocate as needed
  • Provide technical support to sales and applications as needed
  • Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
  • Reports to Director of customer service
Experiences, Knowledge, Skills, and Abilities
  • Experience servicing and troubleshooting electrical/electronic equipment
  • 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
  • Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
  • Able to work independently
  • Approximately 30% travel by air
  • Typical service area within 100 miles of metro region
  • Strong sense of customer service with excellent interpersonal skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Medical Equipment Manufacturing


#J-18808-Ljbffr

Related Jobs

View all jobs

Remote Medical Imaging Field Service Engineer

Field Service Engineer, Biomedical Equipment

Field Service Engineer, Biomedical Equipment

Field Service Engineer, Biomedical Equipment

Medical Field Service Engineer

Medical Field Service Engineer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How Many Medical Technology Tools Do You Need to Know to Get a Medical Technology Job?

If you’re pursuing a career in medical technology, it can feel like the toolkit is endlessly long: imaging systems, data analysis software, regulatory platforms, testing frameworks, prototyping tools, CAD, quality management systems, signal processing libraries and more. Scroll job boards or LinkedIn, and it’s easy to think you need to know every tool under the sun just to secure an interview. Here’s the honest truth most hiring managers won’t explicitly tell you: 👉 They don’t hire you because you know every tool — they hire you because you understand the underlying principles and can apply the right tool in the right context to solve real problems. Tools matter — absolutely — but they are secondary to problem-solving ability, clinical awareness, engineering rigour and the ability to deliver safe, reliable solutions. So how many medical technology tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really want, which tools are core, which are role-specific, and how to focus your learning so you look confident, competent and end-game ready.

What Hiring Managers Look for First in Medical Technology Job Applications (UK Guide)

Medical technology (MedTech) is one of the most dynamic and high-impact sectors in the UK — spanning medical devices, diagnostics, digital health, AI-assisted systems, wearables, imaging, robotics and clinical software. At the same time, hiring managers are exceptionally selective because MedTech roles demand technical excellence, regulated safety awareness, clinical context and cross-disciplinary collaboration. Whether you’re applying for roles in R&D, engineering, quality & regulatory, clinical validation, product management or software development for medical systems, hiring managers don’t read every word of your CV. They scan it quickly — often deciding within the first 10–20 seconds whether to continue reading. This guide breaks down exactly what hiring managers look for first in medical technology applications — and how you can make your CV, portfolio and cover letter stand out in the UK market.

The Skills Gap in Medical Technology Jobs: What Universities Aren’t Teaching

Medical technology — also known as medtech — is transforming healthcare. Innovations in diagnostics, imaging, wearable sensors, robotics, telehealth, digital therapeutics and advanced prosthetics are improving outcomes and saving lives. As the UK’s National Health Service (NHS) modernises and a thriving life sciences sector expands, demand for medtech professionals is growing rapidly. Yet employers across the UK consistently report a frustrating problem: many graduates are not ready for real medtech jobs. Despite strong academic credentials, candidates often lack the practical, interdisciplinary skills needed to contribute effectively from day one. This is not a question of effort or intelligence. It is a widening skills gap between university education and the applied demands of medical technology roles. This article explores that gap in depth — what universities are teaching well, where programmes fall short, why the gap persists, what employers actually want, and how jobseekers can bridge the divide to build thriving careers in medical technology.