Field Service Engineer

This is an exciting opportunity for a skilled and motivated Field Service Engineer to join a leading provider of high-tech medical diagnostics equipment. In this role, you’ll play a vital part in supporting life-saving technologies that directly improve patient outcomes across Ireland.
You’ll work with cutting-edge systems in clinical laboratories, applying your technical expertise to troubleshoot, maintain, and optimise equipment performance. You'll also enjoy a supportive and inclusive culture that values innovation, personal growth, and genuine connection all while making a real-world impact in healthcare.
Responsibilities

• Deliver on-site technical support for complex electro-mechanical and fluidic diagnostic systems in hospitals.
  
• Perform preventative and corrective maintenance, system upgrades, and repairs to minimise downtime.
  
• Respond to technical issues and resolve faults effectively from component-level troubleshooting to full system diagnostics.
  
• Provide technical training and support to customers, helping them get the most out of their systems.
  
• Collaborate with internal teams to ensure customer needs are met and exceeded.
  
• Maintain accurate documentation and comply with all regulatory, quality, and safety requirements.
  
• Analyse service data and contribute to continuous improvement of service delivery and product performance.
  Person Specification
  
• A degree or diploma in Electrical, Mechanical, Biomedical Engineering, or a related field or equivalent hands-on experience.
  
• Proven experience in a field service or technical support role, ideally working with high-value capital equipment.
  
• Strong diagnostic, troubleshooting, and problem-solving skills with mechanical/electronic systems.
  
• Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of customers.
  
• Self-motivated, organised, and comfortable working independently in a field-based environment.
  
• A continuous learner with a proactive attitude towards innovation and improvement.
  
• Full, clean driving licence and willingness to travel throughout the Leinster region.
  
• Fluent English speaker (verbal and written).
  Package
  
• Salary dependant on experience
  
• €13,200 car allowance
  
• Annual Bonus: 12% on target
  
• Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and they will double your contribution)
  
• Lunch allowance daily (during field trips)
  
• Flexible benefits plans
  
• 25 days' holidays + Bank Holidays
  
• Opportunity to buy company shares at a 20% discounted rate