Customer Service Support

We are a global leader in the Medical Device industry, employing 1,200 people worldwide. We are recognized for our best-in-class products that revolutionize the medical and healthcare industry. Our new bespoke facility in Castle Donington marks an exciting period of growth for our UK team.

Position Overview:

We are seeking a highly motivated and detail-oriented Customer Service Support professional to join our Export team. This role primarily supports the EMEA market, covering and supporting the entire region.

Key Responsibilities:

Support EMEA distributor sales of our established interventional medical devices to new and existing customers.
Manage domestic and international shipments, ensuring compliance with import/export documentation.
Deliver exceptional customer service, working closely with a team of 6 in EMEA and 17 colleagues based in the UK.
Utilize intermediate-level Microsoft Excel skills for various tasks.

Qualifications:

3-5 years of relevant experience in a similar role, preferably in the interventional devices market, or customer service within a manufacturing organization.
Strong communication skills, service-minded, detail-oriented, and highly organized.
Intermediate-level in Microsoft Excel.
Fluency in English (native speaker level); knowledge of other European languages is an advantage.

Work Environment:

Based primarily at our Castle Donington site, with occasional work from our Burton on Trent offices.
Option to work from home 3 days over a fortnightly period.

We are committed to our customers and delivering on our promises. Our medical solutions are designed to improve people's lives, and we take pride in our well-established sales and marketing infrastructure that serves over 105 global customers. If you are a self-motivated individual with a passion for customer service and sales support in the medical device industry, and want to be part of a team that makes a difference in the healthcare industry we would love to hear from you!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role.

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