Administrator

We're recruiting for a Learning & Development Administrator to join our team based at Unipart House in Oxford to provide a comprehensive administrative support service for the Learning & Development (L&D) team.
We're looking for a highly organised and motivated individual to act as the first point of contact for staff and students requiring guidance and support with their L&D needs. You'll have good customer service skills and be able to remain calm and professional when dealing with queries.
Our help desk receives a large volume of calls so it's important that you're able to successfully triage these, prioritising the most urgent tasks and escalating others as required, whilst ensuring calls are responded to in a timely manner. You'll also need to use your analytical and problem solving skills to understand a range of issues and be able to multi-task whilst dealing with interruptions.
We pride ourselves in taking care of staff wellbeing, including the recent introduction of L&D wellbeing walks. The team is very approachable and willing to help and share ideas and skills to ensure we have the best service possible. We're always reviewing and improving our training so you'll need to be flexible in your approach to a changing environment.
If you have some previous NHS knowledge or experience that would be ideal, however, we'll provide you with full training. If this sounds like a role you'd thrive in, we'd love to hear from you!
Main duties of the job
Learning & Development is here to support our staff with education and progression. We provide a wide range of opportunities in-house and in partnership with others. We are a friendly administration team of 22 staff operating as part of the wider Learning & Development team (roughly 110 staff). We pride ourselves on the quality of the training we provide and you'll play a big part in maintaining this through efficient administrative processes. These include:
Communicating with various stakeholders such as, students, subject matter experts, facilitators and visitors to the education centre.
Responding to queries via phone, email, service desk and face to face. Proficiently using the Learning & Development system to support staff.
Administrative support for the scheduling of training courses., including advertising, bookings, venues.
Processing orders via internal e-procurement system.
Provide reception support when required.
Assist with invigilating exams for learners completing maths and English functional skills.
Supporting events as required, such as Corporate Trust Induction.
Production of electronic documents, such as processes, reports, posters and minutes.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
  
• Individual and Trust wide learning and development
  
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  
• NHS Discount
  
• Pension scheme
  
• Lease car scheme
  
• Employee Assistance Programme
  
• Mental Health First Aiders
  
• Staff accommodation (waiting lists may apply)
  
• Staff networking and support groups
  Detailed job description and main responsibilities
  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
  Person specification
  Qualifications & Experience
  Essential criteria
  
• GCSE English & Maths
  
• Higher Education qualification (i.e. ‘A’Level/NVQ 3) or equivalent/previous experience in an Administration role.
  
• Experience of working in an administrative role.
  Desirable criteria
  
• Previous NHS experience (understanding of NHS systems)
  IT Skills
  Essential criteria
  
• Excellent IT skills will all Microsoft Office software (outlook, excel, word, power point)
  Desirable criteria
  
• Understanding of Learning Management Systems (LMS)
  Skills
  Essential criteria
  
• Ability to communicate effectively both verbally and in writing, ensuring attention to detail.
  
• Experience of the development of administration systems and procedures
  
• Ability to work effectively to meet deadlines and prioritise workload.
  
• Able to input, navigate and interpret data
  
• Organise work independently and prioritise work appropriately
  Personal Qualities
  Essential criteria
  
• Ability to work independently and use initiative but know own limitations and when to seek advice.
  
• Commitment to own personal development and motivated to attend training opportunities.
  
• Flexible approach to work
  
• Able to work as a part of a team
  
• Professional approach
  All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
  Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
  Employees are expected to undertake mandatory and statutory training related to their role.
  We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
  We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
  We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
  Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing