Application Support Analyst

Gerrards Cross
2 weeks ago
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Job Title: Application Support Analyst
Location: Gerrards Cross, Buckinghamshire
Salary: £35,000 - £40,000 (plus benefits)

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.

You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.

The Role

You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.

Key responsibilities include:

  • Providing 2nd line application support to internal users
  • Managing and resolving incidents and service requests
  • Investigating application, database, and system issues
  • Writing and running SQL queries for troubleshooting and data analysis
  • Supporting Windows based environments and related infrastructure
  • Working with remote access tools to support users across multiple sites
  • Documenting fixes, processes, and known errors

    Essential skills and experience:
  • Proven experience in an Application Support or similar technical support role
  • Strong working knowledge of SQL and relational databases
  • Experience supporting Windows environments
  • Familiarity with service desk and ticketing tools such as Jira
  • Experience using remote access and support tools
  • Excellent communication and interpersonal skills

    Desirable, not essential:
  • Experience supporting applications within healthcare or regulated environments
  • Understanding of data security and confidentiality best practices

    If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.

    Keywords: Application Support Analyst, SQL Support, Systems Support, Windows Support, Database Support, Jira, IT Support, Technical Support Analyst, Healthcare IT, Gerrards Cross IT Jobs

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