Medtronic · 10000+ people · Public
Principal Customer Experience Specialist - Service & Repair EMEA
- Madrid, Spain
- €62,000 – €93,000 pa
- Lead
Senior individual contributor leading Customer Experience improvement across EMEA for a medical technology company's Service & Repair organisation. The role analyses NPS, Voice of the Customer, journey and operational data to identify root causes, then drives cross-functional improvement initiatives and digital self-service adoption, reporting impact to executives.
CRM · AI