Service Systems Engineer

A global medical technology company is seeking an experienced Service Engineer on a contract basis for 5-months, to support the launch and ongoing service of complex technology products within a regulated environment.

You'll work with international R&D teams, product owners and service functions to design the processes, documentation, training and workflows needed for product deployment, installation, configuration and support.

The role will also provide hands-on Tier 3 technical support, manage customer escalations and transfer new service processes into operations.

Essential Skills

Technical service engineering within an R&D or product-development environment

Troubleshooting, root-cause analysis and problem-solving

Creation of service documentation, workflows and technical training

Product deployment, configuration, installation or upgrade support

Customer escalation management and cross-functional collaboration

Desirable Skills

Experience within medical devices, regulated technology or another safety-critical environment

Experience supporting cloud-based products, software platforms or system integrationsThis is a strong fit for Service Engineers who enjoy working between product development, technical support and service operations, with hands-on involvement in new product launches and complex customer escalations.

Additional Experience of Interest

2-3 years experience in R&D environments

Tier 2 or Tier 3 technical support

Design transfer into service operations

Systems requirements and requirements decomposition

FDA, ISO or IEC-regulated product development

Training technical support and field service teams

Jira, Azure DevOps or similar tracking systems

Customer-facing technical support

Technical leadership during product deployments

Availability to work onsite and travel when needed

Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.

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