Service Delivery Manager

Service Delivery Manager - Gloucester/Cheltenham

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary:
Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.

Key Responsibilities:

Manage supply chain and subcontractors proactively

Act as main contact for contracts

Lead and support on-site coordinators

Ensure timely stock distribution and purchase order authorisation

Train Trust staff on company systems

Maintain clear communication with Trust, suppliers, subcontractors, and teams

Support surgical units with administration and purchasing

Provide data analysis and assist with clinical trials when required

Attend key meetings with Trust and suppliers

Skills and Experience:

Excellent interpersonal, written, and verbal communication skills

Strong IT skills, including MS Office and data handling

Highly organised with strong time management and prioritisation abilities

Ability to work well under pressure and meet tight deadlines

Self-motivated with excellent customer service focus

UK driving license desirable

Benefits:

26 days annual leave plus UK bank holidays

Pension scheme with 5% employer contribution

Discretionary bonus scheme

Private healthcare (Aviva & MediCash)

Enhanced maternity and paternity packages

Company sick pay

Bike2Work voucher scheme

Be part of a dedicated team delivering trusted healthcare services. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy