Senior Service Engineer

Position: Senior Service Engineer - UK & International
Department: Medical Diagnostic Equipment - Service & Installation
Salary: £40,000 to £45,000 per annum
Location: Field-based, UK and some international travel required

About the Role:
We are looking for a highly skilled and motivated Senior Service Engineer to join a dynamic team supporting advanced medical diagnostic equipment across the UK and international markets. This role offers a fantastic opportunity to work with cutting-edge ophthalmic and medical imaging systems, delivering exceptional technical service, installation, and maintenance to a wide range of customers.

As a Senior Service Engineer, you will play a key role in ensuring that medical devices are functioning at the highest standards, providing both hardware and software support, and delivering first-class customer service. This is a field-based role with extensive travel, including occasional weekends, requiring flexibility, dedication, and a proactive approach.

Key Responsibilities:

Respond promptly to service requests, maintaining a high level of customer satisfaction.

Conduct installations, repairs, and preventative maintenance on ophthalmic and medical diagnostic equipment.

Troubleshoot and resolve technical issues with both hardware and software, including network and system integration.

Maintain accurate service records and reports in line with regulatory standards.

Deliver basic user training to clinical and technical staff on installed systems.

Support logistics, including equipment dispatch and setup at exhibitions or training events.

Ensure compliance with all health, safety, and regulatory requirements.

Manage workload independently, demonstrating initiative and flexibility to meet deadlines.

What We're Looking For:

Proven experience in servicing medical or ophthalmic diagnostic equipment.

Strong technical knowledge of IT networking, SQL, and software integration (DICOM, HL7).

Excellent problem-solving and troubleshooting abilities.

Willingness to work unsociable hours, weekends, and travel extensively across the UK and abroad.

Exceptional time management, communication, and interpersonal skills.

Professional, reliable, and committed with a high level of integrity.

Understanding of ISO 13485:2016 and medical device regulatory standards.

Qualifications:

Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.

Experience in a commercial or clinical setting with medical diagnostic technologies.

Training in manufacturer-specific equipment is advantageous.

Why Join Us:
This role offers a competitive salary of £40,000 to £45,000 per annum, opportunities for international travel, and the chance to work with some of the most advanced medical diagnostic systems in the industry. You'll join a supportive team that values your expertise, initiative, and dedication to delivering excellence.

INDAV

Apply now to discuss this fantastic opportunity and take the next step in your Audio Visual career.

How to Apply:
Please send your CV and a short cover letter highlighting your relevant experience and qualifications to or call us on (phone number removed) #207 for a confidential discussion.

Alecto Recruitment Limited is acting as an employment business for this vacancy