QRA Manager - Transport

Join DHL as a Transport QRA Manager based in Banbury, where you'll lead Quality, Risk and Assurance activities across the transport operation. With regular travel to other sites, you'll drive compliance, manage audits and investigations, identify operational risks, and deliver continuous improvement initiatives to ensure safe, efficient, and customer-focused transport performance across the network.

A typical day may involve:

• Leading the delivery and maintenance of EU GDP/GMDP compliance across transport operations, ensuring patient safety, product integrity and adherence to regulatory requirements at all times
• Acting as the primary quality and regulatory lead for the transport contract, providing expert guidance and support on compliance, quality standards, audits and regulatory expectations
• Reviewing, negotiating and maintaining Quality and Technical Agreements with clients, suppliers and internal stakeholders, ensuring full alignment with contractual and regulatory requirements
• Managing quality incidents including deviations, complaints, investigations and CAPA activities, ensuring robust root cause analysis, timely resolution and effective preventative actions
• Serving as the key point of contact and escalation for client quality matters, maintaining strong customer relationships and providing regular compliance updates through operational, monthly and quarterly business reviews
• Monitoring, analysing and reporting on quality and contractual KPIs, driving continuous improvement initiatives, standardisation programmes and operational excellence across the transport network
• Supporting new business opportunities, client implementations and change management projects by providing quality and regulatory oversight, risk assessment and compliance advice
• Championing a Quality First Culture by delivering training, raising compliance awareness, coaching stakeholders and promoting right-first-time behaviours throughout the operation

This role would suit people who:

• Have previous experience in QA Pharmaceutical and Transport Logistics
• Are fully compliant on all key elements of the Quality Management System and have a full understanding of GMP, GDP
• Have knowledge and understanding of the pharmaceutical industry and supply chain elements
• Have market and industry knowledge in particular around GxP regulatory requirements and GxP compliance QMS and associated procedures
• Have experience in change controls and risk assessment
• Have experience in Medical Devices, Cold Chain, Validation, Transportation and Packaging
• Are driven, motivated, results and goal orientated

Why join us?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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