Product Support Specialist

Product Support Specialist Opportunity, Chester based office!

We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.

About the Role

• Title: Technical Support Advisor
  
  
• Role: Permanent, full time
  
  
• Location: Chester, Office based
  
  
• Salary: starting from £31K per annum
  
  
• Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
  
  What you’ll be doing
  
  
• Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
  
  
• Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
  
  
• Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
  
  
• Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
  
  
• Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
  
  What we’re looking for
  
  
• Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
  
  
• Strong problem-solving and “outside the box” thinking.
  
  
• A positive attitude – open to learning and feedback.
  
  
• Clear communication skills, confident in a professional B2B setting.
  
  **Roberts Webb Recruitment are acting as an agency on behalf of this company and role