Product Support Application Specialist

Role: Product Support Application Specialist

Location: South Wales, Field Based (Own vehicle and driving license required)

Hours: Full-time

Contract: 12 months, Inside IR35

Pay: £200 - £230 per day PAYE basic or £265.27 - £305.06 per day Umbrella

An excellent opportunity has arisen for a Product Support Application Specialist to join one of our longstanding clients, a leading global healthcare organisation.

This is a customer-facing, field-based position supporting laboratories across South Wales with diagnostic systems, training and technical support. Full training and induction will be provided.

Benefits:

25 days holiday + bank holidays

12-month contract

Full training and induction provided

Mileage paid weekly

Varied field-based role working directly with laboratory customers

The Requirements:

Must live or work in South Wales

Biomedical Science or laboratory experience is essential

Previous experience within diagnostics or pathology laboratories would be advantageous

Excellent communication and customer service skills

Confident working directly with customers

Full UK driving licence and own vehicle required

Willingness to travel throughout South Wales and occasionally across mainland UK

Flexibility for overnight stays when required

The Role:

Visit and support laboratory customers across South Wales

Provide hands-on product and application support

Train laboratory staff on diagnostic systems

Troubleshoot technical and application issues

Support system implementation and optimisation

Build strong relationships with laboratory customers

Work alongside technical and engineering specialists

Travel nationally when required, including occasional overnight stays

If you're keen to join an exceptional team where you can combine your laboratory experience with a varied, customer-facing field role, then please apply to this Product Support Application Specialist role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm