Customer Service Advisor

Customer Service Advisor
Stevenage

Full-time | Monday–Friday, 8:30am–5:00pm

£12.82 Per hour - £25,000 p/a 

We are recruiting on behalf of a well-established and growing organisation within the medical devices sector. This is an excellent opportunity to join a fast-paced, customer-focused environment where accuracy, teamwork and continuous improvement are highly valued.

The Role

As a Customer Service Advisor, you will play a key role in supporting customers and internal teams by managing orders, coordinating equipment, and resolving queries efficiently. This role requires strong attention to detail, confidence working with data, and the ability to remain calm under pressure.

Key Responsibilities

Accurately processing sales orders in a timely manner

Scheduling specialist equipment for elective and trauma procedures

Providing proactive solutions to material or stock constraints

Handling customer queries and complaints professionally

Ensuring all customer contact is managed promptly and to a high standard

Supporting operational leadership with process mapping

Contributing to a culture of continuous improvement

About You

Educated to High School level (or equivalent)

Strong problem-solving skills

Advanced Excel skills (including lookups, pivot tables, formatting)

Able to remain calm and organised in a fast-paced environment

Strong multitasking, time management and prioritisation skills

High attention to detail with a process-improvement mindset

Comfortable working collaboratively within a team

Fluent in spoken and written English

If you are interested in this role, please apply below with your most recent CV.

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