Join a growing healthcare technology business where your radiology expertise will help shape customer outcomes across imaging departments throughout the UK. You'll combine your understanding of radiology operations with strong relationship management skills to drive adoption, support workflow improvement initiatives and ensure customers realise maximum value from their investment.
Client Details
Our client is a growing specialist healthcare technology company that develops software solutions designed to improve operational efficiency across diagnostic imaging services. Working with NHS trusts, healthcare providers and technology partners, the organisation helps radiology teams streamline workflows, improve collaboration and maximise the value of their existing IT infrastructure.
With an expanding customer base and ambitious growth plans, the business offers a unique opportunity to join a highly collaborative team where customer relationships, service excellence and industry expertise are central to success.
Description
This is a highly visible, customer-facing role focused on ensuring healthcare organisations achieve maximum value from their technology investment.
Acting as the primary relationship owner for a portfolio of customers, you will build strong partnerships with clinical, operational and technical stakeholders, helping them optimise workflows, increase adoption and deliver measurable improvements.
Key responsibilities include:
- Managing and developing long-term customer relationships across NHS and independent healthcare organisations.
- Leading regular business reviews, health checks and customer engagement activities.
- Providing expert guidance on radiology workflows and best practice utilisation of software solutions.
- Identifying opportunities to improve customer outcomes, increase adoption and support account growth.
- Collaborating closely with implementation, support, product and commercial teams to ensure a seamless customer experience.
- Acting as the voice of the customer and helping shape future product development through customer feedback and market insight.
- Supporting retention, renewals and expansion opportunities across the customer base.
Profile
We are particularly interested in candidates who have first-hand experience working within radiology environments and understand the operational challenges faced by imaging departments.
Suitable backgrounds may include:
- PACS Manager
- Senior Radiographer
- Clinical Applications Specialist
- Radiology Systems Manager
- Imaging Informatics Specialist
- Customer Success or Account Management professional with a radiology software background
You will possess:
- Strong understanding of NHS radiology workflows, imaging systems and departmental operations.
- Credibility to engage with radiographers, radiologists, PACS teams, service managers and healthcare leaders.
- Excellent relationship-building and stakeholder management skills.
- A proactive and consultative approach to customer engagement.
- The ability to conduct business reviews, identify improvement opportunities and drive long-term customer success.
- Commercial awareness, although a traditional sales background is not essential.
Job Offer
- Salary of approximately £55,000-£75,000 depending on experience.
- Performance-related bonus.
- Fully remote UK-based role with occasional customer travel.
- Opportunity to join a growing healthcare technology organisation.
- High levels of autonomy and influence within the business.
- Exposure to NHS digital transformation and healthcare innovation projects.
- Long-term career development as the organisation continues to expand.
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