Bookings Co-Ordinator

My client are an innovative company dedicated to designing and manufacturing assistive medical devices.
They are seeking a Booking Co-Ordinator to play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with the Customer Care team.
Main Duties:

• Answering telephone calls and emails from customers in a timely manner
  
• Booking seating and assessments into the relevant product specialist’s diary
  
• Working closely with the product specialist team and colleagues to ensure most efficient use of Product Specialist’s day
  
• Occasionally outbound calls and emails may be required to customers to promote assessments
  
• General support for sales team
  Experience:
  
• Customer service experience
  
• Relevant product and industry knowledge
  
• Desirable previous experience of managing diaries
  
• Effective and confident telephone skills, with an excellent level of English
  
• A good understanding of geographical areas across the country
  
• Ability to learn to use internal diary systems and Google maps
  
• Ability to calculate travel time accurately between locations
  
• Ability to work effectively in a team
  
• Good ICT skills