Application Support Analyst

Job Title: Application Support Analyst
Location: Gerrards Cross, Buckinghamshire
Salary: £35,000 - £40,000 (plus benefits)

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.

You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.

The Role

You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.

Key responsibilities include:

• Providing 2nd line application support to internal users
  
• Managing and resolving incidents and service requests
  
• Investigating application, database, and system issues
  
• Writing and running SQL queries for troubleshooting and data analysis
  
• Supporting Windows based environments and related infrastructure
  
• Working with remote access tools to support users across multiple sites
  
• Documenting fixes, processes, and known errors
  
  Essential skills and experience:
  
• Proven experience in an Application Support or similar technical support role
  
• Strong working knowledge of SQL and relational databases
  
• Experience supporting Windows environments
  
• Familiarity with service desk and ticketing tools such as Jira
  
• Experience using remote access and support tools
  
• Excellent communication and interpersonal skills
  
  Desirable, not essential:
  
• Experience supporting applications within healthcare or regulated environments
  
• Understanding of data security and confidentiality best practices
  
  If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
  
  Keywords: Application Support Analyst, SQL Support, Systems Support, Windows Support, Database Support, Jira, IT Support, Technical Support Analyst, Healthcare IT, Gerrards Cross IT Jobs