Support Engineer

Overview

We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.

This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.

Key requirements for the role:

• Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
  
  
• Ability to balance demand and resource
  
  
• Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
  
  
• Thorough and precise approach to the role, tasks and projects
  
  
• City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar
  
  
• Greater than 2 years in a technical support or field service role.
  
  
• Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.
  
  
• Ability to multi-task and manage multiple cases under time pressure.
  
  
• Able to explain complex technical information in a clear and easy-to-understand way for different audiences.
  
  
• Ability to read and understand technical diagrams
  
  
• Demonstrates a strong commitment to delivering excellent customer service
  
  
• Strong interest in emerging technologies and wiliness to learn new skills.
  
  Office-Based, Remote Support
  
  If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026