Senior Digital Change and Engagement Manager

We are currently looking for a Senior Digital Change & Engagement Manager to join our Digital & Service Design function within the Digital & Technology group.

Client Details

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!

The Digital & Service Design function provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management.

Description

Working within the ongoing Technology Maintenance (TM) and Cyber Security (CS) programmes in DTG, this is a high-profile change and engagement role working with agency customers across the whole organisation. Alongside the project and programme team, this role ensures that the programmes have audience insight and understand the voice of the user. At the same time, the post holder will play a key role to advocate with the business about the value the programmes bring in keeping our technology estate running and keeping the agency's digital assets safe.

The post holder will play a leading role and be the bridge between the programmes and agency colleagues, such as Service Owners in the business, other subject matter experts and senior stakeholders. The role also supports the completion of Equality Impact Assessments and ensures that all change practices are inclusive and accessible to all impacted stakeholders.

The post holder will use MHRA change management artefacts and templates such as the change planner, stakeholder map, readiness assessment, and communications planner.

The role works with project managers and business analysts as well as our infrastructure and cyber security teams. You will play a key role in understanding and articulating the impact of any change on users and the level of support they may need. You will bring together representatives of the programmes to ensure decisions are made in the round, focused on ensuring priorities are properly assessed and balancing known constraints with the needs of users. You will ensure that end users feel informed and involved in the continuous work of the TM and CS programmes through creative user engagement and communications.

Key responsibilities:

Work as a senior level Change and Engagement Manager, a single point of contact, touchpoint and trusted advisor to the TM and CS programmes
Facilitate engagement between the programmes and the business - making plans and advising on best practice
Gain an in-depth knowledge and insight into the business and reflect this back to the programme teams to ensure changes land smoothly by acting as a bridge between the programme and wider business
Lead on the stakeholder analysis for TM and CS projects and programmes to ensure the appropriate colleagues are engaged If you would like to find out more about this opportunity, please click here for further details.

Profile

Our successful candidates will have experience in:

Leading and managing change initiatives: this includes designing and implementing change strategies, managing resistance, and ensuring successful adoption of new processes and systems
Conducting post-implementation reviews: activating feedback mechanisms, and supporting continuous improvement
Working with complex digital concepts such as cyber security, network infrastructure and end-user computing
Identifying and managing risks associated with change initiatives. This includes developing risk mitigation strategies and ensuring that risks are effectively managed throughout the change process
Collaborating with colleagues from a diverse range of backgrounds and business functions
Managing workload across multiple competing priorities Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete

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Application, which will include a CV, which should demonstrate how you meet the Experience and Technical Success Profile criteria.
Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.Closing date: 17th November at 10:00am

Shortlisting date: 25th November

Interview date: 3rd & 4th December

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available