Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Entry Level Complaints Investigator (night shifts)

Witney
2 weeks ago
Create job alert

We are seeking a Complaints Investigator to join our team in Witney. This is an essential role where you will use your analytical skills to investigate and resolve complex product issues, ensuring the safety and quality of medical devices. Full training is provided, making prior experience with complaints investigation optional.

Location: Witney, Oxfordshire | Hourly Rate: £16.49

Key Responsibilities

Product Investigation: Meticulously examine customer-returned medical devices to determine the root cause of reported issues.
Data Analysis & Trend Identification: Use computer systems (including MS Excel) to analyse data, uncover patterns in product complaints, and contribute to proactive problem prevention.
Process Improvement: Participate in improving and enhancing quality control procedures and overall efficiency.
Internal Collaboration: Work with local and global colleagues to share insights and achieve collective quality goals.
Management Reporting: Identify and report significant complaint trends to management for further investigation and corrective action.

Required Skills & Qualifications

Analytical Aptitude: A strong ability to analyse information and find root causes.
Technical Proficiency: Essential IT skills, including Microsoft Word and Excel.
Communication: Excellent verbal and written communication skills for effective collaboration.
Detail Orientation: Proven ability to follow established procedures and maintain accurate documentation.
Education: Completion of secondary education or equivalent in Maths and English.
Desired: Experience with root cause analysis or laboratory best practices is beneficial.

Compensation & Work Environment

Pay Rate: £16.49 per hour.
Shift: Night Shift: 4 nights on, 4 nights off (7 PM to 7 AM).
Benefits: Work in a clean, safe environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen. Comprehensive training provided.
Requirement: Must be eligible to live/work in the UK and provide a five-year referencing history.To Apply: Please submit your application via this advert or contact Lottie at (phone number removed).

Randstad Business Support is acting as an Employment Business in relation to this vacancy

Related Jobs

View all jobs

Entry Level Complaints Investigator

Clinical Engineering Technician - Huntingdon

Clinical Trials Co-ordinator

Regulatory Affairs Administrator

Regulatory Affairs Administrator

Junior Field Service Technician (Medical)

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Medical Technology Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK medical technology hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise regulatory‑aware product delivery (QMS, ISO 13485), software lifecycle & risk (IEC 62304/14971), usability (IEC 62366), clinical & regulatory strategy (MDR/UKCA), device cyber security & privacy, and measurable patient/clinical and commercial impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for SaMD engineers, AI/ML in medical devices, product & quality engineers, regulatory/clinical affairs specialists, validation/verification, manufacturing/operations, and digital health roles. Who this is for: Software/firmware engineers in medtech, SaMD/AI engineers, systems & verification engineers, quality & regulatory affairs (QARA), clinical evaluation/PMCF specialists, human factors engineers, medical device cyber security & privacy, test/validation, manufacturing & operations, field/service engineers, and medtech product managers in the UK.

Why Medical Technology Careers in the UK Are Becoming More Multidisciplinary

Medical technology (medtech) is transforming healthcare in the UK — from wearable sensors to AI diagnostic tools, from surgical robots to telemedicine platforms. Advances in hardware, software, data and connectivity are enabling more personalized, efficient and accessible care. But with great power comes great responsibility. As medical devices and health technologies enter hospitals, clinics and consumers’ homes, professionals in this domain must master much more than engineering and algorithms. They must also understand law, ethics, psychology, linguistics & design. That is, medtech careers are now deeply multidisciplinary. In this article, we explore why medical technology careers in the UK are becoming more multidisciplinary, how these five allied fields now intersect with medtech work, and what job-seekers and employers should do to succeed in this evolving ecosystem.

Medical Technology Team Structures Explained: Who Does What in a Modern MedTech Department

Medical technology (MedTech) spans everything from wearable health devices and surgical robots to diagnostic imaging, in-vitro diagnostics (IVD), digital therapeutics, AI-driven triage, and Class I–III medical devices. In the UK, the sector touches NHS care pathways, private providers, and global markets—with stringent expectations for safety, clinical evidence, cybersecurity, and data privacy. As ventures scale from prototype to regulated product, clear team structures become the difference between promising pilots and licensed, market-ready devices. Whether you’re hiring your first clinical specialist or applying for a role in QA/RA, this guide explains who does what in a modern MedTech department, how functions collaborate across the product lifecycle, UK-typical skill sets and salaries, common pitfalls, and best practices for building a resilient team.