Digital Health Team Lead

Our vision is to be the best place for healthcare anywhere and the best place to work. We believe that every life deserves world class healthcare.

• Title: Digital Health Team Lead
• Location: 40 Grosvenor Place, London, SW1X 7AW
• Contract: Full‑Time & Permanent
• Salary: Competitive, depending on experience
• Hours: Monday to Friday, 9am – 5pm (Hybrid), 37.5 hours per week

Cleveland Clinic London is seeking a Digital Health Team Lead to join our Information Technology Team.

• Serve as the primary expert and support contact for assigned applications, including production, maintenance, change control and escalation resolution.
• Work with the Digital Manager and Deputy Managers to prioritize and manage resolution of issues and projects.
• Partner with subject matter experts and EHR management to ensure consistent, patient‑centric workflow and build integrity.
• Participate in IT projects: planning, customer input, resource estimation, and complex process analysis.
• Translate system requirements into functional specifications and deliverables.
• Act as an initial point of contact and mentor for team members.
• Identify and resolve complex incidents with minimal guidance.
• Collaborate across clinical, business and technical teams to maintain system availability and performance.
• Analyze workflow processes, recommend efficiency improvements, and document solutions.
• Plan, schedule and manage multiple projects and support end‑user second‑tier support.
• Stay current with industry developments and propose opportunities for the organization.
• Coordinate and support Epic upgrades, including test planning and user training.
• Perform other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or related field (senior experience may offset this).
• Holder of 1+ clinical EPIC application certification(s) in Inpatient or Outpatient/Ambulatory (Essential).
• Demonstrated supervisory experience in information system development (Essential).
• Experience supporting a major clinical system in an analyst capacity (Essential).
• Strong understanding of Epic modules, ancillary systems, and health system operations (Essential).
• Experience working in an agile environment (Essential).
• Annual mandatory training: new version training (NVT) and Application Essentials (AE) exams.

• 25 days annual leave plus Bank Holidays
• Double‑matched salary exchange pension – contribute 5% and we contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access – early access to part of your pay when needed
• Discounts on food, retail and more

As an equal opportunities employer, we are committed to providing an inclusive work environment that celebrates diversity and is free from discrimination. Our recruitment and selection process is fair, and we provide reasonable adjustments to disabled applicants where required.

This role may require a DBS check under the Rehabilitation of Offenders Act 1974 (as amended). Applicants will need to submit a DBS application as part of the recruitment process.