Customer Service Representative

The Company:

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  Medical Devices Manufacturer
  
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  Cutting edge technology.
  
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  Well respected business with excellent reputation for service and delivery.
  
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  Invests in staff development.
  
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  Agile and progressive business which is moving with the times.
  

The Role of the Customer Service Representative

• Office Based role in Bracknell, Monday to Friday 9-5
  
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  Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland.
  
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  Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders
  
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  Respond to customers’ requests for literature and materials support.
  
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  Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices.
  
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  Assist and provide customers with technical assistance when required.
  
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  Build sustainable relationships with customers and company Territory Managers through open and interactive communication.
  
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  Identify and assess customers’ needs to achieve satisfaction.
  
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  Welcome Email / New Customer Call / Follow up Calls
  
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  Interact with accounting to maintain accurate customer accounting records.
  
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  Maintain and improve systems for order processing and customer activity.
  

Benefits of the Customer Service Representative

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  £27-30k basic salary
  
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  £4k Bonus
  
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  Pension
  

The Ideal Person for the Customer Service Representative

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  Significant customer services experience
  
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  Excellent communication skills (written and verbal)
  
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  Intermediate personal computer skills
  
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  Problem analysis and problem solving
  
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  Works well under pressure
  
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  Adaptability to multi-task, prioritise, manage time effectively
  
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  Work as part of a team whilst using own initiative
  

If you think the role of Customer Service Representative is for you, apply now!
Consultant: David Gray
Email: (url removed)
Tel no. (phone number removed)
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally