Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Amazon Connect Developer

Glasgow
5 days ago
Create job alert

Urgent Amazon Connect Developer
Hybrid - Glasgow
Duration - initially 6 months
We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards.
Core Responsibilities
Solution Architecture & Design

  • Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience.
  • Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization.
    Implementation & Migration
  • Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect.
  • Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities.
    Integration & Ecosystem
  • Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions.
  • Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena).
    Security, Compliance & Governance
  • Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity.
  • Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA).
  • Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling.
    DevOps & Automation
  • Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK.
  • Implement automated testing and version control for safe, repeatable deployments.
    Operational Excellence
  • Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring.
  • Lead capacity planning, incident management, and continuous improvement initiatives.
    Stakeholder Engagement
  • Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies.
  • Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits.
    Required Qualifications
  • 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect.
  • Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations.
  • Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
  • Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit).
  • Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
    Preferred Qualifications
  • AWS Solutions Architect – Professional and Amazon Connect specialization.
  • Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns.
  • Sector experience in healthcare/public sector or regulated industries.
  • Familiarity with SIP, telephony routing, and Ofcom regulations.
    Success Metrics
  • Delivery of secure, compliant architecture aligned to global regulatory standards.
  • Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT.
  • Full migration from legacy platforms within agreed timelines and governance frameworks.
    Compliance & Regulatory Assurance
    This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide

Related Jobs

View all jobs

Senior Market Analyst - Healthcare IT

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Medical Technology Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK medical technology hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise regulatory‑aware product delivery (QMS, ISO 13485), software lifecycle & risk (IEC 62304/14971), usability (IEC 62366), clinical & regulatory strategy (MDR/UKCA), device cyber security & privacy, and measurable patient/clinical and commercial impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for SaMD engineers, AI/ML in medical devices, product & quality engineers, regulatory/clinical affairs specialists, validation/verification, manufacturing/operations, and digital health roles. Who this is for: Software/firmware engineers in medtech, SaMD/AI engineers, systems & verification engineers, quality & regulatory affairs (QARA), clinical evaluation/PMCF specialists, human factors engineers, medical device cyber security & privacy, test/validation, manufacturing & operations, field/service engineers, and medtech product managers in the UK.

Why Medical Technology Careers in the UK Are Becoming More Multidisciplinary

Medical technology (medtech) is transforming healthcare in the UK — from wearable sensors to AI diagnostic tools, from surgical robots to telemedicine platforms. Advances in hardware, software, data and connectivity are enabling more personalized, efficient and accessible care. But with great power comes great responsibility. As medical devices and health technologies enter hospitals, clinics and consumers’ homes, professionals in this domain must master much more than engineering and algorithms. They must also understand law, ethics, psychology, linguistics & design. That is, medtech careers are now deeply multidisciplinary. In this article, we explore why medical technology careers in the UK are becoming more multidisciplinary, how these five allied fields now intersect with medtech work, and what job-seekers and employers should do to succeed in this evolving ecosystem.

Medical Technology Team Structures Explained: Who Does What in a Modern MedTech Department

Medical technology (MedTech) spans everything from wearable health devices and surgical robots to diagnostic imaging, in-vitro diagnostics (IVD), digital therapeutics, AI-driven triage, and Class I–III medical devices. In the UK, the sector touches NHS care pathways, private providers, and global markets—with stringent expectations for safety, clinical evidence, cybersecurity, and data privacy. As ventures scale from prototype to regulated product, clear team structures become the difference between promising pilots and licensed, market-ready devices. Whether you’re hiring your first clinical specialist or applying for a role in QA/RA, this guide explains who does what in a modern MedTech department, how functions collaborate across the product lifecycle, UK-typical skill sets and salaries, common pitfalls, and best practices for building a resilient team.