Principal Customer Experience Specialist - Service & Repair EMEA
Medtronic Heerlen, Netherlands €76,880 – €115,320 pa
Senior individual contributor leading Customer Experience improvement across EMEA for a medical technology firm's Service & Repair organisation. Uses NPS, Voice of the Customer, journey data and operational metrics to identify root causes, then drives cross-functional initiatives, dashboards and executive reporting, partnering with digital transformation teams on self-service tools.